Owner Experience Leader: Drive Loyalty & Growth

Polaris Industries; Plymouth (MN); On-site; USD 99,000 - 130,000; Full time

Benefits offered by this job

Profit-sharing plan

Employee Stock Ownership Plan

401(k) matching

Health, dental, and vision insurance

Wellness programs

Paid time off

Gym & personal training reimbursement

Life insurance

Disability insurance

Volunteer time off

Job summary

Polaris Inc. in Plymouth, MN, is seeking an Owner Experience Manager to define and advance the owner experience strategy, leading the Owner Connections team and driving improvements across product, service, and dealer interactions.

You will champion the Voice of the Customer and align stakeholders to deliver measurable customer satisfaction and loyalty. The role requires strong leadership, strategic thinking, and the ability to translate owner insights into actionable initiatives across multiple

Qualifications

• Bachelor’s degree required.
• Minimum 5 years of experience in customer experience, customer service, customer success, relationship management, or a related field.
• Minimum 3 years of people leadership experience, including coaching, development, and performance management.
• Proven success leading cross-functional initiatives and influencing outcomes across organizations without direct authority.
• Experience using customer insights, Voice of Customer data, analytics, and operational metrics to drive business improvement.
• Demonstrated success leading change management, process improvement, or business transformation initiatives.

Responsibilities

• Develop and execute the vision, strategy, and roadmap for the Owner Experience function, advancing customer satisfaction, loyalty, advocacy, and long-term brand engagement.
• Lead, develop, and empower Owner Connections leaders and team members through coaching, performance management, succession planning, and talent development.
• Translate owner feedback into business action by partnering across Service, Product, Engineering, Quality, Digital, Marketing, Warranty, Dealer Development, and other key functions to remove friction and improve owner and dealer experiences.
• Identify, prioritize, and execute strategic initiatives that support long-term business objectives, with clear goals, accountability measures, success metrics, and stakeholder alignment.
• Establish performance standards, monitor key metrics, and improve responsiveness, resolution effectiveness, service quality, and personalized support across the Owner Connections organization.
• Develop workforce plans, staffing strategies, operating priorities, and resource approaches that align forecasted demand and future business needs with service levels and operational effectiveness.

Skills

Leadership

Customer Focus

Business Acumen

Analytical thinking

Education

Bachelor’s degree

Job description

Polaris Inc. in Plymouth, MN, is seeking an Owner Experience Manager to define and advance the owner experience strategy, leading the Owner Connections team and driving improvements across product, service, and dealer interactions.

You will champion the Voice of the Customer and align stakeholders to deliver measurable customer satisfaction and loyalty. The role requires strong leadership, strategic thinking, and the ability to translate owner insights into actionable initiatives across multiple