Owner Connections Process Lead

Polaris Inc.; United States; On-site; USD 73,000 - 96,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Wellness programs

Volunteer time off

Job summary

Polaris Inc. is seeking an Owner Experience Process Lead to identify, investigate, and resolve complex owner issues, coordinating across teams to implement sustainable improvements that enhance the customer experience at scale.

Ideal candidates will excel in root-cause analysis, data-driven decision making, and collaborating across functions to drive accountability and reduce owner friction.

Qualifications

• Experience leading process improvement initiatives and continuous improvement efforts.
• Ability to identify root causes and implement sustainable corrective actions.
• Strong systems-thinking skills with the ability to connect issues to broader processes.
• Excellent communication and facilitation across organizational levels.
• Ability to influence and drive accountability across multiple functions.

Responsibilities

• Monitor escalated owner cases and operational workflows to identify delays and bottlenecks.
• Independently investigate complex owner issues using data and stakeholder input to determine root causes.
• Drive issue resolution by engaging appropriate teams and coordinating across functions.
• Develop corrective action plans addressing immediate concerns and underlying deficiencies.
• Analyze owner contacts and trends to identify systemic improvement opportunities.
• Lead cross-functional process improvement initiatives to reduce friction and improve efficiency.
• Recommend enhancements to policies, systems, and workflows based on trends.
• Partner with leaders to prioritize opportunities and implement sustainable changes.

Skills

Process improvement leadership

Root-cause analysis

Cross-functional collaboration

Effective communication

Ambiguity navigation

Job description

At Polaris Inc., we have fun doing what we love by driving change and innovation. We empower employees to take on challenging assignments and roles with an elevated level of responsibility in our agile working environment.

We are an ambitious, resourceful, and driven workforce, which empowers us to THINK OUTSIDE.

Position Overview

The Owner Experience Process Lead identifies, investigates, and resolves complex owner issues and process breakdowns that affect the customer experience. Serving as a central coordinator, you connect the appropriate teams, systems, and business partners to address immediate concerns and determine why issues occur. Through root cause analysis, operational data, and stakeholder input, this role develops sustainable improvements that reduce recurring issues and owner friction. You will have the opportunity to influence cross‑functional processes and improve the owner experience at scale. Successful candidates are naturally curious, action‑oriented problem solvers who refuse to accept unresolved issues or inefficient processes. They thrive in ambiguous situations, challenge the status quo, and are motivated by creating meaningful operational improvements that enhance the owner experience at scale.

Key Responsibilities

• Monitor escalated owner cases and operational workflows to identify delays, bottlenecks, recurring issues, and process failure points.
• Independently investigate complex owner issues using data, business processes, and stakeholder input to determine root causes.
• Drive issue resolution by engaging appropriate business partners, coordinating work across functions, and maintaining accountability through completion.
• Develop corrective action plans that address immediate owner concerns and underlying process deficiencies.
• Analyze owner contacts, escalation trends, and operational data to identify systemic improvement opportunities.
• Lead cross‑functional process improvement initiatives that reduce owner friction and improve organizational efficiency.
• Recommend enhancements to policies, systems, and workflows based on emerging trends and business insights.
• Partner with business leaders to prioritize improvement opportunities, build alignment, and implement sustainable changes.
• Escalate risks, barriers, and unresolved issues as necessary to support timely owner outcomes.
• Provide concise, timely updates to the Polaris Leadership Team, including relevant background, recommendations, and action items.
• Measure the effectiveness of implemented solutions and identify opportunities for additional improvement.
• Create and maintain processes, standard operating procedures, and knowledge resources that help reduce future escalations.

Desired Competencies

• Problem Solving: You identify issues, assess root causes, and implement practical solutions that balance speed, quality, and risk.
• Collaboration: You work effectively with others across functions and levels, contributing to shared goals while respecting different perspectives.
• Customer Focus: You prioritize the needs of internal or external customers and use feedback and data to improve outcomes, processes, or experiences.

Qualifications

• Experience leading process improvement initiatives, operational excellence projects, or continuous improvement efforts.
• Demonstrated ability to identify root causes and implement sustainable corrective actions.
• Strong systems‑thinking skills with the ability to connect individual customer issues to broader organizational processes.
• Strong communication and facilitation skills, including the ability to simplify complex information and build understanding across organizational levels.
• Demonstrated ability to influence and drive accountability across multiple business functions without direct authority.
• Ability to work effectively in ambiguous situations and navigate complex organizational environments.
• Proactive, curious approach to identifying unresolved issues and improving existing processes.
• This position is not eligible for sponsorship.
• #LI-BM1

Salary & Compensation

The starting pay range for Minnesota is $73,000 to $96,000 per year. Individual salaries and positioning within the range are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills, and geography. While individual pay could fall anywhere in the range based on these factors, it is not common to start at the high end or top of the range. To qualify for this position, former employees must be eligible for rehire, and current employees must be in good standing.

Benefits

Polaris provides a comprehensive suite of benefits, including health, dental, and vision insurance, wellness programs, paid time off, gym & personal training reimbursement, life insurance and disability offerings. Through the Polaris Foundation and our Polaris Gives paid volunteer time off, we support employees who actively volunteer their time, efforts, and passions to improve the health and wellbeing of the communities in which they live, play and work. Employees at Polaris drive our success and are rewarded for their commitment.

EEO Statement

Polaris Inc. is an Equal Opportunity Employer and will make all employment‑related decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, marital status, familial status, status with regard to public assistance, membership or activity in a local commission, protected veteran status, or any other status protected by applicable law. Applicants with a disability that are in need of an accommodation to complete the application process, or otherwise need assistance or an accommodation in the recruiting process, should contact Human Resources at 800-765-2747 or [e-mail]. To read more about employment discrimination protection under U.S. federal law, see: Know Your Rights: Workplace Discrimination is Illegal (eeoc.gov).

About Polaris

As the global leader in powersports, Polaris Inc. (NYSE: PII) pioneers product breakthroughs and enriching experiences and services that have invited people to discover the joy of being outdoors since our founding in 1954. Polaris' high‑quality product line‑up includes the Polaris RANGER, RZR and Polaris GENERAL side‑by‑side off‑road vehicles; Sportsman all‑terrain off‑road vehicles; military and commercial off‑road vehicles; snowmobiles; Slingshot moto‑roadsters; Aixam quadricycles; Goupil electric vehicles; and pontoon and deck boats, including industry‑leading Bennington pontoons. Polaris enhances the riding experience with a robust portfolio of parts, garments, and accessories. Proudly headquartered in Minnesota, Polaris serves more than 100 countries across the globe. Learn more at http://www.polaris.com/careers