Owner Experience Concierge

LV Aero, LLC; Naples (FL); On-site; USD 45,000 - 60,000; Full time

Job summary

Flexjet in Naples, FL seeks an Owner Experience Concierge to serve as the primary contact for clientele and flight crews, delivering world-class service and resolving needs with professionalism. You will check in guests, coordinate catering, transportation, and entertainment, and work with operations to support owner satisfaction, while maintaining a courteous and polished environment.

A high school diploma and prior customer service or hospitality experience are preferred; proficiency with MS

Qualifications

• Minimum high school diploma and experience in a customer service environment.
• Strong customer service principles and ability to manage multiple tasks.
• Proficient in MS Office Suite (Word, Excel, Outlook) and office equipment.

Responsibilities

• Provide world-class service to clientele to develop long-term relationships.
• Greet clientele and crew in a friendly, professional manner and provide ongoing assistance.
• Coordinate catering, transportation, entertainment reservations, and other requests.
• Collaborate with operations to resolve conflicts and serve as owner advocate when needed.
• Ensure a pleasant work environment and well-maintained guest areas.
• Assist with dispatch duties coordinating services between crew and line staff.
• Transport crews and passengers to hotels or airports as required.

Skills

Customer service

Interpersonal skills

Written communication

Attention to detail

Teamwork

Education

High school diploma

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

# Owner Experience ConciergeFlexjetNaples, FL, US2 days agoJob descriptionFlexjet is currently seeking qualified candidates to join our team as an Owner Experience Concierge. This position represents Flexjet in a positive and professional manner while serving as the primary contact for clientele and creating a positive environment to exceed customer expectations. Primary role will be assisting flight crews and clientele in the fulfillment of their requirements. Under direct supervision, the Owner Experience Representative performs assigned tasks related to providing services for company operated aircraft.DUTIES & RESPONSIBILITIES• Provide world-class service during every interaction with our clientele to develop and maintain long term relationships• Greet clientele and crew members in a friendly, professional manner and maintain appropriate continuous assistance as necessary to ensure good customer relations• Check in and register clientele, determine their specific needs and ensure proper follow up• Coordinate customer service order requests including catering, transportation, entertainment reservations, etc.• Work closely with operations/internal departments to resolve conflicts and serve as an owner advocate when appropriate• Ensure a pleasant and clean work environment and guest waiting areas• Periodically inspect and organize facilities and replenish amenities and beverages• Contribute and participate in any customer appreciation and promotional events, such as birthdays or anniversaries• Dispatch responsibilities – such as coordinating services between crew members and line service personnel• Transport crews and passengers to local hotels and/or airport terminal as needed• Initiating emergency response procedures when required• Other duties as assignedEDUCATION & EXPERIENCE• High school graduation• Previous experience in a customer service environment; high end customer service industry or hospitality experience preferred• Ability to comprehend and perform basic math calculations with minimal errors• Proficiency with Microsoft Office Suite Applications (Word, Excel, & Outlook)• Knowledge of use and operation of standard office equipment• Previous aviation experience desiredREQUIRED SKILLS & QUALIFICATIONS• Strong working knowledge of customer service principles and the Flexjet service philosophy• Excellent interpersonal, verbal, and written skills are necessary to perform job at the expected level• Must have a strong attention to detail, organizational skills, and the ability to prioritize multiple tasks• Successful candidate must be able to respond calmly and handle many customer demands in a fast paced environment• Ability to work in a team atmosphere to anticipate clientele or crew member needs or to resolve problems quickly• Candidate should work well in a fast-paced environment and be flexible to the changing needs of the businessSCHEDULE• Ability and willingness to work nights, weekends, holidays, and overtime as required #LI-MM1Flexjet is an equal-opportunity employer. We aim to choose individuals who have the highest integrity; those who personify genuine concern for customers and fellow employees alike. More than anything, we look for individuals who grasp the importance of trust in an employer/employee relationship.