Owned Stores Operations Leader — Process & Change

Western Union; Denver (CO); Híbrido; USD 120.000 - 160.000; Jornada completa

Descripción de la vacante

Western Union in Denver is seeking an Owned Stores Operations Senior Manager to lead cross-functional process improvements across regional owned stores. You will develop SOPs, training modules and dashboards, and execute the roadmap with country prioritization. Strong analytics and communication are essential to guide senior stakeholders and deliver high-quality results.

Hybrid work arrangement: 3 days in office and 2 days remote, with flexibility to manage across time zones as needed.

Formación

• 5+ years experience acting as liaison across teams and organizations
• Lean, Six Sigma, Project and Change Management certifications are a plus
• Advanced verbal & written communication to manage senior audiences in English

Responsabilidades

• Lead cross-functional process improvements for assigned Region/Countries.
• Document and update SOPs, Playbook, and training modules.
• Guide and support roadmap execution based on country prioritization.
• Develop executive presentations and dashboards.
• Monitor processes and identify areas for improvement.
• Provide timely updates on implementation progress and impact.

Conocimientos

Cross-functional collaboration

Lean Six Sigma

Stakeholder management

Analytical skills

English communication

Time zone flexibility

Educación

Bachelor's degree

Herramientas

Excel

PowerPoint

SharePoint

Visio

Project Management tools

Descripción del empleo

Western Union in Denver is seeking an Owned Stores Operations Senior Manager to lead cross-functional process improvements across regional owned stores. You will develop SOPs, training modules and dashboards, and execute the roadmap with country prioritization. Strong analytics and communication are essential to guide senior stakeholders and deliver high-quality results.

Hybrid work arrangement: 3 days in office and 2 days remote, with flexibility to manage across time zones as needed.