Overpayment Resolution Specialist

HorseShoe Beverage Company; Knoxville (TN); On-site; USD 25,000 - 33,000; Full time

Job summary

Knoxville Orthopaedic Clinic is seeking an Overpayment Resolution Coordinator for our Revenue Cycle team in Knoxville, TN. The role focuses on researching and resolving payer and patient credit balances to ensure accurate overpayments handling in line with KOC policies.

The ideal candidate will have healthcare Revenue Cycle experience, strong research and reconciliation skills, and the ability to work through detailed account activity from start to final resolution.

Qualifications

• Experience in healthcare Revenue Cycle or related financial role.
• Familiarity with ERA, EOB, refunds, and account reconciliation.
• Strong analytical, research, and problem-solving abilities.
• Attention to detail and ability to manage multiple priorities.

Responsibilities

• Review and resolve payer and patient credit balances and refunds.
• Investigate overpayments from duplicate payments or posting errors.
• Analyze remittance advice and EOBs to validate overpayments.
• Determine resolution: refunds, transfers, adjustments, or rebilling.
• Prepare documentation and obtain required approvals.
• Monitor deadlines for recoupments and offsets.
• Collaborate with Revenue Cycle and Accounting teams to correct balances.
• Maintain accurate notes and supporting documentation.

Skills

Analytical skills

Research skills

Account reconciliation

Payer/ERA knowledge

Communication skills

Education

High school diploma or equivalent

Tools

Practice-management systems

Payer portals

Excel

Job description

Knoxville Orthopaedic Clinic is seeking an Overpayment Resolution Coordinator for our Revenue Cycle team in Knoxville, TN. The role focuses on researching and resolving payer and patient credit balances to ensure accurate overpayments handling in line with KOC policies.

The ideal candidate will have healthcare Revenue Cycle experience, strong research and reconciliation skills, and the ability to work through detailed account activity from start to final resolution.