Self-Pay Patient Financial Counselor

Tennessee Orthopaedic Alliance; Knoxville (TN); Presencial; USD 42 000 - 64 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical benefits

Dental benefits

Paid time off

401(k) with company match

Resumo da oferta

Tennessee Orthopaedic Alliance in Knoxville is seeking a Financial Counselor to support the revenue cycle by focusing on self-pay and insured patient balances. The role requires excellent interpersonal skills and a strong commitment to accuracy and service.

You will work with front desk teams, explain benefits, set up payment plans, and maintain payer communications, contributing to timely collections and a positive patient experience.

Qualificações

• Experience in revenue cycle or healthcare business office with self-pay or insurance collections.
• Exceptional focus on Customer Service.
• Strong, positive, telephone communication skills.
• Ability to read payer remittance advice and distinguish charges and patient responsibility.
• Must be able to meet productivity and quality standards with detail orientation.
• Ability to organize and prioritize day-to-day tasks; strong math for discounts and balances.

Responsabilidades

• Open balances and print statements for front desk to collect at check-in.
• Meet face to face with patients regarding balances on their account.
• Explain patient benefits (Deductibles, Co-pays, Co-insurance).
• Set up payment plans.
• Submit adjustment requests.
• Request patient refunds.
• Assist front desk with check-out.
• Pre-service collections (Surgery deposit, ESI, High Dollar Drugs).
• Schedule patients for appointments or follow-ups.
• Work the self-pay report (aging report & work log).
• Follow-up on insurance denials.
• Collect patient payments.
• Any additional task assigned by Site Manager or Front Desk Supervisor.

Conhecimentos

Customer service

Telephone communication

Payer remittance interpretation

Attention to detail

MS Excel

Descrição da oferta de emprego

Tennessee Orthopaedic Alliance in Knoxville is seeking a Financial Counselor to support the revenue cycle by focusing on self-pay and insured patient balances. The role requires excellent interpersonal skills and a strong commitment to accuracy and service.

You will work with front desk teams, explain benefits, set up payment plans, and maintain payer communications, contributing to timely collections and a positive patient experience.