Emergency Veterinary Receptionist CSR Part time c OVERNIGHTS

Georgia Veterinary Emergency and Triage Services -GVETS; Watkinsville (GA); On-site; USD 20,000 - 28,000; Part time

Benefits offered by this job

Learn, teach, experience thrills

Awesome teammates to collaborate with

Fun and exciting place to work

401(k)

401(k) matching

Competitive salary

Job summary

Georgia Veterinary Emergency and Triage Services (GVETS) in Watkinsville, GA, is seeking an Emergency Veterinary Receptionist – CSR (Part-Time) to greet clients, triage calls, and support the medical team during evenings, overnights, weekends, and holidays.

As the first friendly voice, you will explain options, enter records, and help with payments, while joining a collaborative team that delivers compassionate emergency care.

Qualifications

• Excellent communication and multitasking skills.
• Calm, friendly, and confident demeanor in fast-paced or emotional situations.
• A genuine love for animals and the people who love them.
• Flexible availability for evenings, weekends, and holidays.
• Previous veterinary, medical, or customer service experience is a plus—but not required.

Responsibilities

• Greet clients with warmth, kindness, and professionalism—both in person and on the phone.
• Answer phones and help triage emergency calls and walk-in cases.
• Share important information with the medical team quickly and clearly.
• Explain hospital policies, procedures, and financial options in a supportive way.
• Enter client and patient information accurately into medical records.
• Process invoices and payments with attention to detail.
• Offer reassurance and compassion during emotional and high-stress situations.
• Work closely with veterinarians, technicians, and fellow CSRs to keep the hospital running smoothly.
• Maintain a clean, organized, and welcoming front desk and lobby.
• Support hospital safety, infection control, and emergency protocols.

Skills

Communication

Customer service

Multitasking

Empathy

Job description

Emergency Veterinary Receptionist – Client Service Representative (CSR) (Part-Time)-c

Location: Georgia Veterinary Emergency and Triage Services (GVETS), Watkinsville, Georgia. Schedule: Evenings/Overnights, Weekends & Holidays. Part‑time. Should be available for evenings, weekends, and holidays.

Benefits

• Learn, teach, experience thrills
• Awesome teammates to collaborate with
• Fun and exciting place to work
• 401(k)
• 401(k) matching
• Competitive salary

About the Role

As a Client Service Representative (CSR), you’ll be the first smile clients see and the reassuring voice they hear during some of the most emotional moments of their lives. You’ll play a vital role in creating an exceptional client experience while helping our doctors and technicians provide outstanding emergency care. This is far more than a front desk position—you’re an essential member of the emergency team, keeping the hospital running smoothly, communicating with compassion, multitasking, and ensuring every patient and family receives the care, kindness, and support they deserve.

What You’ll Be Doing

Client Communication & Support

• Greet clients with warmth, kindness, and professionalism—both in person and on the phone
• Answer phones and help triage emergency calls and walk‑in cases
• Share important information with the medical team quickly and clearly
• Explain hospital policies, procedures, and financial options in a supportive way
• Enter client and patient information accurately into medical records
• Process invoices and payments with attention to detail
• Offer reassurance and compassion during emotional and high‑stress situations

Team Support

• Work closely with veterinarians, technicians, and fellow CSRs to keep the hospital running smoothly
• Communicate clearly and collaborate as part of a tight‑knit team
• Help maintain a clean, organized, and welcoming front desk and lobby
• Support hospital safety, infection control, and emergency protocols

What We’re Looking For

• Previous veterinary, medical, or customer service experience is a plus—but not required
• Excellent communication and multitasking skills
• Calm, friendly, and confident demeanor in fast‑paced or emotional situations
• A genuine love for animals and the people who love them
• Positive attitude and team‑first mindset
• Flexible availability for evenings, weekends, and holidays
• Availability: Sunday to Friday from 12 midnight to 8 am; Saturday and Sundays all day/night/overnight; holidays
• Full availability for the required schedules; shifts will vary

Why You’ll Love Working at GVETS

• Join one of Georgia’s fastest‑growing emergency veterinary hospitals and help shape our future from the very beginning
• Make a real difference every single day by helping pets and the people who love them during their greatest time of need
• Work alongside an incredible team that supports one another, celebrates successes, and truly feels like family
• Grow your career with us! As our hospital expands, so do your opportunities for advancement, leadership, and professional development
• Learn something new every day with hands‑on emergency medicine experience, ongoing training, and mentorship
• Enjoy a fast‑paced, exciting environment where no two shifts are ever the same and every day brings new challenges and victories
• Spend your day surrounded by animals while helping provide lifesaving care and compassionate service
• Be part of a positive, energetic culture where hard work is appreciated, laughter is encouraged, and your contributions truly matter
• Fun, energetic, and supportive work environment
• Competitive pay based on experience
• Meaningful, rewarding work when it matters most
• Daily interaction with pets
• Training, learning, and growth opportunities in emergency and critical care
• Room for career advancement

Apply today and join the GVETS family! Send your resume and a brief cover letter.