Overnight Valet & Guest Services Specialist

Towne; United States; On-site; USD 17,000 - 25,000; Full time

Job summary

Towne Park is seeking a Guest Service Associate to deliver exceptional hospitality services to guests with a friendly and efficient approach. You will handle parking and retrieval of guest vehicles and assist with luggage when needed during arrival and departure.

Responsibilities include greeting guests, providing directions and information about local attractions, and processing parking tickets and payments accurately. A focus on safety and customer satisfaction is essential.

Qualifications

• High school diploma or GED required.
• Must hold a valid driver’s license.
• One month of related experience or training, or equivalent.
• Knowledge of customer service principles.
• Ability to read and write English.
• Ability to perform basic arithmetic and handle money.

Responsibilities

• Greet guests in a friendly, professional manner and provide attentive service.
• Park and retrieve vehicles safely; assist guests with luggage where applicable.
• Provide directions, taxis, reservations and information about local area amenities.
• Explain parking rates and retrieval procedures; issue and collect keys and claim checks.
• Maintain accurate ticket information and guest folio, including vehicle location and damage survey.

Skills

Customer service

Communication

Attention to detail

Time management

Problem solving

Reading English

Cash handling

Basic math

Education

High school diploma or GED

Job description

Towne Park is seeking a Guest Service Associate to deliver exceptional hospitality services to guests with a friendly and efficient approach. You will handle parking and retrieval of guest vehicles and assist with luggage when needed during arrival and departure.

Responsibilities include greeting guests, providing directions and information about local attractions, and processing parking tickets and payments accurately. A focus on safety and customer satisfaction is essential.