Overnight Valet & Guest Experience Specialist

Towne Park; Washington (District of Columbia); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Accident insurance

Critical illness insurance

Hospital indemnity insurance

Telemedicine

401k retirement plan

Job summary

Towne Park is hiring for a Guest Service Associate to provide overnight hospitality services, parking, and luggage assistance for guests. You will greet guests warmly, manage vehicle arrivals and departures, and help with directions and local information in a fast-paced setting.

The role emphasizes safe vehicle handling, ticketing accuracy, and responsive guest communication. Benefits include insurance options and a 401k plan for eligible employees.

Qualifications

• High school diploma or GED required.
• Must hold a valid driver’s license or be within commuting distance from the state of employment.
• 1 month related experience and/or training, or an equivalent education.
• Knowledge of customer service principles.
• Ability to read and write English.
• Ability to perform basic arithmetic and understand time formats.
• Ability to operate a manual transmission is desirable.

Responsibilities

• Greet guests in a pleasant, professional manner.
• Park and retrieve vehicles safely and efficiently.
• Assist guests with luggage and bell services as needed.
• Provide directions and information about local attractions and amenities.
• Process payments, issue/collect ticket or claim checks, and maintain accurate vehicle records.

Skills

Customer service

English literacy

Time management

Luggage handling

Parking operations

Education

HS diploma or GED

Job description

Towne Park is hiring for a Guest Service Associate to provide overnight hospitality services, parking, and luggage assistance for guests. You will greet guests warmly, manage vehicle arrivals and departures, and help with directions and local information in a fast-paced setting.

The role emphasizes safe vehicle handling, ticketing accuracy, and responsive guest communication. Benefits include insurance options and a 401k plan for eligible employees.