Overnight Valet Attendant – Guest Service Pro

AAA Parking; Atlanta (GA); On-site; USD 17,000 - 25,000; Full time

Job summary

AAA Parking is seeking a warm, professional Valet Attendant to greet guests, open doors, assist with coats and luggage, and provide information about hotel services. You will be the first and last contact, ensuring a seamless and memorable guest experience.

You will handle vehicles, maintain keys, coordinate with hotel staff, follow safety protocols, and uphold AAA Parking's three As: Attitude, Appearance, and Assistance.

Qualifications

• Must be at least 18 years old.
• Valid driver's license with a clean driving record.
• Excellent communication and interpersonal skills.
• Basic English reading, writing, and communication skills.
• Strong attention to detail and ability to handle stressful situations with poise.
• Ability to stand 100% of the shift and meet physical requirements (lift/push/pull up to 20 pounds, carry up to 10 pounds).
• Flexible schedule based on business needs.
• Successfully pass a background and driving record check.
• Previous experience in hospitality or high-end customer service role preferred.

Responsibilities

• Greet and welcome all arriving and departing guests in a proper manner.
• Communicate and answer all customer questions clearly and professionally.
• Open car and hotel doors for guests as well as assist with coats and luggage.
• Offer information about the services and facilities of the hotel, points of interest, and entertainment attractions.
• Assist guests with special needs or disabilities.
• Fill out valet ticket properly and conduct vehicle damage check
• Retrieve and park vehicles for guests quickly and efficiently.
• Maintain keys in an organized and secure manner.
• Maintain a clean, professional, and well-groomed appearance at all times, adhering to AAA Parking's uniform and appearance standards.
• Ensure the valet area is clean, organized, and inviting.
• Work closely with the hotel staff to ensure smooth guest arrivals and departures.
• Communicate effectively with colleagues to coordinate valet operations.
• Support team members during busy periods or special events.
• Follow all safety protocols and guidelines to ensure the security of guests and their vehicles.
• Report any accidents, injuries, or incidents to the supervisor immediately.
• Perform routine inspections of the valet area and equipment.
• Attitude: A positive, can-do attitude with a passion for providing exceptional service.
• Appearance: Impeccable grooming and professional appearance, reflecting the high standards of our clients and AAA Parking.
• Assistance: A genuine desire to assist guests, going above and beyond to exceed their expectations.

Skills

Customer service

Communication

Attention to detail

English literacy

Professional appearance

Job description

AAA Parking is seeking a warm, professional Valet Attendant to greet guests, open doors, assist with coats and luggage, and provide information about hotel services. You will be the first and last contact, ensuring a seamless and memorable guest experience.

You will handle vehicles, maintain keys, coordinate with hotel staff, follow safety protocols, and uphold AAA Parking's three As: Attitude, Appearance, and Assistance.