Overnight Tech Support Specialist - Internet & Router Help

Downtown Boulder Partnership; Tucson (AZ); On-site; USD 18,000 - 20,000; Full time

Benefits offered by this job

Health, vision, and dental benefits

401k with matching contributions

Tuition reimbursement program

Job summary

Afni in Tucson, AZ, is hiring an Overnight Tech Support Representative to provide essential technical assistance through inbound calls. The role demands delivering empathetic customer service while troubleshooting issues with cable and internet services.

Qualifications include a GED or high school diploma and prior customer service experience. Afni offers a supportive work environment alongside benefits like health insurance, paid time off, and a tuition reimbursement program.

Qualifications

• Six months of customer service experience.
• Must be 18 years of age.
• Must be legally permitted to work in the United States.

Responsibilities

• Deliver world-class customer service to inbound callers.
• Utilize product knowledge to troubleshoot and solve customer concerns.

Education

GED or High School Diploma

Job description

Afni in Tucson, AZ, is hiring an Overnight Tech Support Representative to provide essential technical assistance through inbound calls. The role demands delivering empathetic customer service while troubleshooting issues with cable and internet services.

Qualifications include a GED or high school diploma and prior customer service experience. Afni offers a supportive work environment alongside benefits like health insurance, paid time off, and a tuition reimbursement program.