Remote Inbound Customer Service Specialist

Afni, Inc.; Atlanta (GA); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Remote work

Paid training

Health benefits

Holiday pay after 90 days

Paid Time Off

Tuition Reimbursement

Referral Program

Career growth

Job summary

Afni, Inc. is seeking a Remote Customer Service Representative to handle inbound calls about promotions, assist customers with self-registration, and resolve billing questions with empathy under pressure.

This full-time, work-from-home role offers paid training, a 40-hour week, health benefits, tuition reimbursement, and opportunities for career growth within Afni's global customer service team.

Qualifications

• 1 year of customer service or sales experience, at least 6 months in a call center/virtual setting.
• Able to pass background screening and be at least 18 years old.
• Must be legally allowed to work in the United States.

Responsibilities

• Deliver world-class customer service by responding to inbound calls with empathy and efficiency.
• Provide product knowledge, troubleshoot issues, and resolve customer concerns.
• Process orders, update accounts, and maintain accurate records in systems.
• Navigate multiple systems while multitasking and staying detail-oriented.

Skills

Exceptional communication

Active listening

Empathy under pressure

Time management at home office

Multisystem navigation

Self-motivation

Education

GED or HS diploma

Tools

CRM software

Job description

Afni, Inc. is seeking a Remote Customer Service Representative to handle inbound calls about promotions, assist customers with self-registration, and resolve billing questions with empathy under pressure.

This full-time, work-from-home role offers paid training, a 40-hour week, health benefits, tuition reimbursement, and opportunities for career growth within Afni's global customer service team.