Overnight Switchboard Lead & Trainer

UPMC; Pittsburgh (Allegheny County); On-site; USD 42,000 - 60,000; Full time

Job summary

UPMC Physician Services is seeking a full-time Lead Telephone Operator to work overnights, 11pm–7am, with rotating weekends in Pittsburgh. Serve as main contact for the public and hospital departments, train new operators and schedule switchboard coverage. The role emphasizes disaster response and maintaining procedures for emergencies.

Benefits are part of UPMC's total rewards program. Responsibilities include providing relief coverage, performing all telephone operator functions, and ensuring

Qualifications

• Disaster procedures knowledge is preferred.
• Experience training other operators is a plus.
• Ability to communicate clearly with the public and hospital staff.

Responsibilities

• Maintain procedures for internal and external disasters and emergency plans.
• Provide relief coverage to support staff.
• Perform all functions of Telephone Operator.
• Monitor new employee training and certify trainees' competencies.

Skills

Disaster procedures

Staff training

Public/guest interaction

Emergency communication

Job description

UPMC Physician Services is seeking a full-time Lead Telephone Operator to work overnights, 11pm–7am, with rotating weekends in Pittsburgh. Serve as main contact for the public and hospital departments, train new operators and schedule switchboard coverage. The role emphasizes disaster response and maintaining procedures for emergencies.

Benefits are part of UPMC's total rewards program. Responsibilities include providing relief coverage, performing all telephone operator functions, and ensuring