Lead Telephone Operator (Nights)

UPMC; Pittsburgh (Allegheny County); On-site; USD 42,000 - 60,000; Full time

Job summary

UPMC Physician Services is seeking a full-time Lead Telephone Operator to work overnights, 11pm–7am, with rotating weekends in Pittsburgh. Serve as main contact for the public and hospital departments, train new operators and schedule switchboard coverage. The role emphasizes disaster response and maintaining procedures for emergencies.

Benefits are part of UPMC's total rewards program. Responsibilities include providing relief coverage, performing all telephone operator functions, and ensuring

Qualifications

• Disaster procedures knowledge is preferred.
• Experience training other operators is a plus.
• Ability to communicate clearly with the public and hospital staff.

Responsibilities

• Maintain procedures for internal and external disasters and emergency plans.
• Provide relief coverage to support staff.
• Perform all functions of Telephone Operator.
• Monitor new employee training and certify trainees' competencies.

Skills

Disaster procedures

Staff training

Public/guest interaction

Emergency communication

Job description

UPMC Physician Services is looking for a full time Lead Telephone Operator to work overnights, supporting their dedicated team!

The Lead Telephone Operator serves as main point of contact with the public and with all hospital departments in routine as well as emergency situations. Acts as a resource for other telephone operators, trains new operators and schedules switchboard coverage.

This role will work 11pm to 7am, during the week, as well as rotating weekends.

UPMC offers a generous benefits package, an expansive total rewards package, opportunity to grow your career and much more.

Responsibilities

• Maintain current procedures for internal and external disasters, fire emergencies, bomb scares and disaster plans.
• Provide relief coverage to support staff.
• Perform all functions of Telephone Operator.
• Monitor new employee training and certifies trainees competencies through demonstration of performance.
• Handle immediate problems and direct problems to department head.