Overnight Stock & Customer Service Associate

Michaels; New York (NY); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Employee discounts

401(k) with employer match

Medical/dental/vision coverage

Tuition assistance

Adoption assistance

Commuter benefits

Life insurance

Job summary

Michaels is hiring for a Store Team Member in Queens-Manhattan area to deliver friendly customer service, help shoppers find products, and ensure a fast, accurate checkout. You will participate in truck unloading, stocking, and maintaining in-store presentation while following SOPs and policies.

Expected to engage customers with rewards programs and support omni-channel processes like BOPIS and SFS. The role requires standing for long periods and the ability to lift bulky items in a

Qualifications

• Retail or customer service experience is preferred.

Responsibilities

• Help customers shop, locate products, and provide solutions.
• Provide fast, friendly checkout experience with cash handling to standards.
• Promote rewards program and Private Label Credit Card enrollments.
• Educate customers on Voice of Customer (VOC) surveys.

Skills

Retail / Customer service

Job description

Michaels is hiring for a Store Team Member in Queens-Manhattan area to deliver friendly customer service, help shoppers find products, and ensure a fast, accurate checkout. You will participate in truck unloading, stocking, and maintaining in-store presentation while following SOPs and policies.

Expected to engage customers with rewards programs and support omni-channel processes like BOPIS and SFS. The role requires standing for long periods and the ability to lift bulky items in a