Overnight Stock & Customer Service Associate

Five Below; Homewood (IL); On-site; USD 18,000 - 25,000; Full time

Job summary

Five Below seeks a customer-focused team member at our Homewood store. You will greet customers, explain products, and guide purchases while maintaining a friendly, fast-paced environment.

You’ll help drive sales through suggestive selling and promote current promotions, ensuring a positive shopping experience for every guest. Responsibilities include addressing issues professionally, communicating needs to management, and supporting colleagues to reach store goals.

Qualifications

• At least 16 years old.
• Available to work a flexible schedule.
• Comfortable with technology and basic devices.
• Good communicator able to engage customers.
• Able to handle customer interactions professionally.
• Willing to learn procedures through on-the-job training.

Responsibilities

• Greet and assist customers promptly and politely.
• Understand needs, share product knowledge, and offer suggestions.
• Engage in suggestive selling and inform about promotions.
• Promote store events and improve the shopping experience.
• Resolve issues and aim to turn returns into exchanges where possible.
• Communicate restocking and customer feedback to management.
• Support the team in achieving store objectives.

Skills

Customer service

Communication

Tech-savvy

Problem solving

On-the-job training

Tools

Cash registers

Point-of-sale systems

Job description

Five Below seeks a customer-focused team member at our Homewood store. You will greet customers, explain products, and guide purchases while maintaining a friendly, fast-paced environment.

You’ll help drive sales through suggestive selling and promote current promotions, ensuring a positive shopping experience for every guest. Responsibilities include addressing issues professionally, communicating needs to management, and supporting colleagues to reach store goals.