Seasonal Overnight Stock & Customer Care Pro

Five Below; Gurnee (IL); On-site; USD 17,000 - 24,000; Part time

Job summary

Five Below is hiring for an hourly associate in Illinois. You will greet customers, share product knowledge, and help them find items while promoting ongoing events and deals. The role emphasizes friendly service, upselling, and supporting store goals.

Starting pay is $15 per hour with a flexible schedule including day/evening/weekend shifts. Prior experience with cash registers and handheld devices is helpful but training is provided.

Qualifications

• Greet customers and assist promptly.
• Assess customer needs using product knowledge and offer recommendations.
• Engage in suggestive selling and inform customers about promotions.

Responsibilities

• Greet and assist customers promptly: Approach and acknowledge customers immediately, providing assistance and handling multiple customers efficiently.
• Understand and meet customer needs: Assess customer needs by sharing product knowledge, answering questions, directing them to merchandise, and offering recommendations.
• Engage in suggestive selling while staying informed on product availability.
• Promote store events and promotions: Inform customers about current store events, promotions, and special activities to enhance their shopping experience and drive sales.
• Resolve customer concerns: Address customer issues and use product knowledge to offer alternative solutions, aiming to turn returns into exchanges when possible.
• Communicate needs to management: Regularly inform management about merchandise restocking, service requirements, and any customer feedback in a timely manner.
• Support team and company goals: Collaborate with the team to achieve overall store and company objectives, contributing to a positive and productive work environment.

Skills

Customer service

Product knowledge

Communication

Upselling

Teamwork

Adaptability

Cash registers

Tools

Cash registers

Hand-held devices

Job description

Five Below is hiring for an hourly associate in Illinois. You will greet customers, share product knowledge, and help them find items while promoting ongoing events and deals. The role emphasizes friendly service, upselling, and supporting store goals.

Starting pay is $15 per hour with a flexible schedule including day/evening/weekend shifts. Prior experience with cash registers and handheld devices is helpful but training is provided.