Overnight Shelter Support Specialist

The People Concern; Los Angeles (CA); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Dental Insurance

Life Insurance

403(b) Retirement plan

Employee Assistance Program (EAP)

etc.

Job summary

The People Concern is seeking an Overnight Support Specialist to join our Interim Housing program in Lancaster, CA. This 100% onsite role supports clients during night hours, handling on-floor duties, safety, and crisis response while coordinating with staff.

We value empathy, initiative, teamwork, and a commitment to empowering clients toward stable housing. Responsibilities include daily floor management, client interactions, and maintaining confidentiality per HIPAA.

Qualifications

• High School Diploma or GED or Equivalent.
• Minimum one (1) year experience in related work.
• Effective customer service skills and the ability to handle difficult situations.
• Ability to work independently and think critically.
• Ability to act in a professional manner regardless of circumstances.
• Commitment to improving the community through empowerment and dignity.
• Familiarity with non-violent crisis intervention.
• Familiarity with issues faced by population served.
• Ability to self-motivate and to appropriately organize and motivate others.
• Computer literate; able to use computerized database system for information management.
• Ability to work as a team member.
• Able to obtain and maintain Food Handlers, CPR and first aid certification.
• Demonstrate an ability to take initiative towards continued professional development.

Responsibilities

• Act as the first point-of-contact for all immediate client needs and requests such as phone use, linens, water, etc.
• Monitor and oversee the floor including communal areas, patios, bathrooms, dorms and showers, ensuring program guidelines are upheld and the site is safe and well-maintained.
• Be visible on the floor at all times and actively engage and welcome clients.
• Conduct regular, thorough walk-throughs of the facility.
• Create a supportive environment to ensure client progress towards stability.
• Attend relevant staff meetings, trainings and retreats as scheduled.
• Oversee client cubicle/bed area maintenance in a trauma-informed manner.
• Facilitate client engagement activities, such as groups or other activities.
• Complete incident reports, update shift logs, and document in HMIS, and email updates before end of shift.
• Develop effective, trusting relationships with clients using motivational interviewing, harm reduction, and trauma-informed care.
• Intervene during crises to de-escalate situations with client and staff safety in mind.
• Work as part of a team to provide integrated care to individuals experiencing homelessness, mental illness, and substance addiction.
• Communicate effectively and in a timely manner with management, peers, and clients.
• Maintain client confidentiality per agency, state, and HIPAA laws.
• Other duties as assigned

Skills

Customer service

Critical thinking

Professional demeanor

Teamwork

Empathy

Education

High School Diploma or GED

Tools

HMIS knowledge

Job description

The People Concern is seeking an Overnight Support Specialist to join our Interim Housing program in Lancaster, CA. This 100% onsite role supports clients during night hours, handling on-floor duties, safety, and crisis response while coordinating with staff.

We value empathy, initiative, teamwork, and a commitment to empowering clients toward stable housing. Responsibilities include daily floor management, client interactions, and maintaining confidentiality per HIPAA.