Overnight Shelter Resident Assistant - Crisis & Safety

Frontline Response International; Georgia; On-site; USD 17,000 - 25,000; Full time

Job summary

Frontline Response International is seeking an Overnight Resident Assistant for its Homelessness Department in Georgia. The role provides essential overnight coverage, ensuring resident welfare, safety, and breakfast service, while handling crisis interventions and daily shelter operations.

You will coordinate with volunteers, manage logs, and support intake/discharge processes during overnight hours. The position emphasizes safety, empathy, and collaboration with kitchen staff for meals, with

Qualifications

• High school diploma or equivalent; additional education or experience in social services preferred.
• At least one year related work experience in direct service, preferably working in residential shelter services environment
• Ability to lift a minimum of 50 pounds
• Ability to respond to physical emergencies, including immediate evacuation of campus buildings and potential client medical and behavior situations
• Successful completion of background checks is required upon hire
• Strong conflict resolution and communication skills.
• Ability to remain calm and act decisively in emergencies.
• ServSafe certification or willingness to obtain (preferred for meal preparation responsibilities).

Responsibilities

• Ensure the safety and security of the shelter and residents by enforcing house rules and reporting incidents.
• Assist in screening to determine eligibility for program services and assist with intake and enrollment.
• Conduct new resident orientation to ensure understanding of rules and policies.
• Work with volunteers in the residential area.
• Drive agency van to transport clients to other services as needed.
• Maintain client files and data.
• Overnight monitoring and support: check premises, de-escalate issues, provide guidance.
• Maintain logs and document overnight activities and concerns.
• Ensure breakfast is prepared and served to all residents each morning.
• Complete nightly reports and communicate concerns to daytime staff.
• Report maintenance issues and keep common areas clean.
• Support with intake or discharge processes during overnight hours.

Skills

Crisis intervention

Communication

Emergency response

Education

High School Diploma or equivalent

Job description

Frontline Response International is seeking an Overnight Resident Assistant for its Homelessness Department in Georgia. The role provides essential overnight coverage, ensuring resident welfare, safety, and breakfast service, while handling crisis interventions and daily shelter operations.

You will coordinate with volunteers, manage logs, and support intake/discharge processes during overnight hours. The position emphasizes safety, empathy, and collaboration with kitchen staff for meals, with