Overnight Resident Assistant

Frontline Response International; Atlanta (GA); On-site; USD 18,000 - 26,000; Full time

Job summary

Frontline Response International is seeking a dedicated Overnight Resident Assistant to provide essential overnight supervision and support for shelter residents. You will ensure welfare and safety, respond to emergencies, assist with intake, and coordinate with volunteers to maintain a safe, welcoming environment.

This role requires physical capability, strong communication, and crisis response skills, with responsibilities spanning meal prep assistance, nightly reporting, and coordination with

Qualifications

• High school diploma or equivalent; additional education or experience in social services preferred.
• At least 1 year of direct-service experience, preferably in a residential shelter environment.
• Ability to lift a minimum of 50 pounds.
• Ability to respond to physical emergencies and evacuations.
• Background checks required upon hire.
• Strong conflict resolution and communication skills.
• Ability to remain calm and act decisively in emergencies.
• ServSafe certification or willingness to obtain (preferred for meal prep).

Responsibilities

• Provide essential overnight coverage and supervision for residents.
• Conduct safety checks and enforce house rules.
• Assist in screening and intake for program services.
• Conduct resident orientation and coordinate with volunteers.
• Drive agency van to transport clients as needed.
• Maintain client files and data.
• Complete nightly reports and communicate with daytime staff.
• Assist with intake or discharge during overnight hours.
• Maintain cleanliness and order in common areas.

Skills

Crisis intervention

Conflict resolution

Communication

Calm under pressure

Education

High school diploma or equivalent

Job description

Resident Assistant

Job Description

Overnight Resident Assistant

The Resident Assistant (RA) will provide essential overnight coverage and supervision. This position is responsible for the welfare, safety and comfort, as well as daily support to the residents. The RA will provide crisis intervention to callers seeking shelter, advice or referrals. The RA is responsible for maintaining a safe and welcoming environment during overnight hours, monitoring residents, providing support as needed, and ensuring that breakfast is prepared and served each morning.

Job responsibilities include:

• Ensure the safety and security of the shelter and the residents by enforcing house rules and conducting inspections during shift and reporting incidents by following protocols
• Assistin conducting comprehensiveinitialscreening process todetermineeligibility for program services, providing assessment,intakeand enrollment where appropriate
• Conduct new resident orientation to ensure understanding oftherules,policiesand procedures
• Work collaboratively with volunteers assigned to work in the residential area
• Drive agency van to transport clients to other services as needed
• Maintain client files and data

Key Responsibilities

Overnight Monitoring & Support

• Ensure the safety and security of residents during overnight hours by conducting regular checks and monitoring the premises.
• Address and de-escalate any issues or emergencies that arise during the shift.
• Provide support and guidance to residents as needed, fostering a compassionate and respectful environment.

Resident Accountability

• Maintain accurate logs and documentation of overnight activities, including any incidents or resident concerns.
• Enforce program rules and policies while maintaining empathy and understanding.
• Support residents with their nightly routines and any urgent needs.

Meal Preparation

• Ensure breakfast is prepared and served to all residents each morning in accordance with health and safety standards.
• Coordinate with kitchen staff or volunteers, as applicable, to provide nutritious and timely meals.

Administrative Duties

• Complete nightly reports and communicate any concerns or updates to the daytime staff.
• Assist with intake or discharge processes as required during overnight hours.

Facility Management

• Conduct regular checks to ensure cleanliness and orderliness in common areas.
• Report maintenance issues or facility concerns to the appropriate staff.

This description is intended to describe the essential job functions and requirements for the performance of this job. It is not an exhaustive list of all duties, responsibilities, and requirements of a person so classified.

Education and experience required

• ·High school diploma or equivalent; additional education or experience in social services preferred.
• At least one (1) year of related work experience in direct service, preferably working in a residential shelter services environment
• Ability to lift a minimum of 50 pounds
• Ability to respond to physical emergencies, including immediate evacuation of campus buildings and potential client medical and behavior situations
• Successful completion of background checks isrequiredupon hire
• Strong conflict resolution and communication skills.
• Ability to remain calm and act decisively in emergencies.
• ServSafe certification or willingness to obtain (preferred for meal preparation responsibilities).

Work Environment

• This position involves overnight hours, and candidates must be comfortable working independently during these times.
• Moderate physical activity, including standing for extended periods, light lifting, and moving throughout the facility.

Compensation

• $16 hourly rate.
• Opportunities for professional development and training in a supportive team environment.

Frontline Response is an equal opportunity employer dedicated to fostering an inclusive environment that values diversity.