Overnight shelter Counselor, Men's Inn

Pine Street Inn; Boston (MA); On-site; USD 29,000 - 33,000; Full time

Job summary

Pine Street Inn in Boston, MA is seeking a Guest Services Specialist to support guests and staff in a safe shelter environment. The role focuses on direct guest care, timely responses, housing pathway development, and linking guests to housing, health, and social resources.

Responsibilities include data entry into HMIS, documenting reports, and seeking guidance from a supervisor when needed. The position requires a High School diploma or GED and at least one year in Human Services.

Qualifications

• Bilingual English/Spanish preferred.
• Minimum of one year of experience in the Human Services field.
• High school diploma or GED is required.

Responsibilities

• Respond to guests in a timely and professional manner.
• Assist with housing pathway development and connect guests to resources.
• Enter data into HMIS and document reports per agency policy.
• Make sound decisions and seek supervision when needed.

Skills

Bilingual English/Spanish

Education

High School diploma or GED

Job description

Description

SCHEDULE: 40 hours, Tuesday-Saturday 10:45pm-7:15am

LOCATION: 444 Harrison Avenue, Boston, MA (Men's Shelter)

Pays $21.40 - 24.00 per hour DOE - For hours worked between 10:45pm-7:15am, you will receive an additional $2.00/hour.

JOB DESCRIPTION:

SUMMARY OF THE POSITION:

The Guest Services Specialist (GSS) works from the Pine Street Inn policy and procedures developed to ensure a safe shelter environment for guests and staff. The Guest Services Specialist has a primary focus on the direct care of guests and, as such, responds to guests in a timely and professional manner based on the prioritization of guest's needs. The GSS assists with the development and implementation of a housing pathway by motivating guests to rapidly work on housing and connecting guests to appropriate resources. The Guest Services Specialists will also assist guests in connecting with substance abuse, mental health and medical resources when the shelter cannot safely accommodate a guests needs. The GSS is required to stay energized and focused even when demands are ambiguous and strenuous. The GSS is required to enter data into the Homeless Management Information (HMIS) system and to document reports in keeping with agency policy. The GSS is required to make sound decisions and appropriately seeks guidance from a supervisor.

Requirements

UALIFICATIONS:

EDUCATION/TRAINING:

• High School diploma or GED

KNOWLEDGE/EXPERIENCE:

• Minimum of one (1) year of experience in the Human Services field

PREFERRED:

• Valid MA driver's license in good standing
• Bilingual English/Spanish
• Administering Narcan and in a work setting
• Knowledge in the areas of addiction, recovery, and mental illness
• Knowledge of issues pertaining to the homeless
• Knowledge of area resources