Overnight Security & Guest Experience Lead

Hilton; Wailea (HI); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Travel perks

Stock purchase plan

Paid parental leave

Caregiving support

Crisis concierge

Mental health resources

Paid time off

Health benefits

Retirement plans

Job summary

Hilton in Maui is seeking an Overnight Security Officer for the Waldorf Astoria Resort at Grand Wailea to safeguard guests and property on 40 acres of tropical grounds. The role emphasizes hospitality and safety, ensuring a positive guest experience while maintaining high-security standards.

The officer will monitor premises, handle emergencies, and support investigations, delivering professional assistance to guests and team members in a Forbes 4-Star, AAA 4-Diamond environment.

Qualifications

• Must be able to perform security patrols of interior and exterior areas.
• Ability to assist investigations and document findings clearly.
• Maintain accurate security reports and records.
• Respond promptly to emergencies and safety hazards.
• Provide courteous, professional guest assistance.

Responsibilities

• Conduct security patrols: Monitor interior and exterior hotel premises to identify and address safety and security risks.
• Assist with investigations: Conduct preliminary incident investigations to gather relevant information, document findings, and ensure accurate reporting of security incidents
• Maintain accurate documentation: Prepare and ensure the accuracy of security reports and records
• Respond to emergencies: Assist in handling safety hazards, fires, medical incidents, and security threats
• Provide exceptional guest assistance: Respond to guest inquiries and concerns with professionalism and efficiency

Skills

Patrol security

Investigation

Documentation

Emergency response

Guest service

Job description

Hilton in Maui is seeking an Overnight Security Officer for the Waldorf Astoria Resort at Grand Wailea to safeguard guests and property on 40 acres of tropical grounds. The role emphasizes hospitality and safety, ensuring a positive guest experience while maintaining high-security standards.

The officer will monitor premises, handle emergencies, and support investigations, delivering professional assistance to guests and team members in a Forbes 4-Star, AAA 4-Diamond environment.