Overnight Front Office Leader – Maui Resort

Hilton; Wailea (HI); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Travel perks

Employee stock purchase program

Paid parental leave

Caregiving support

Crisis concierge

Mental health resources

Paid time off

Health benefits

Retirement plans

Job summary

Hilton’s Waldorf Astoria Resort in Maui, Grand Wailea, is seeking a Front Office Overnight Manager to lead the front desk team and contribute to a legendary guest experience. You’ll manage overnight operations, guest services, and room inventory while upholding brand standards and exceptional service.

Join a Forbes 4-Star, AAA 4-Diamond property known for its 780 rooms, extensive banquets, and multiple dining outlets.

Qualifications

• Experience managing front office operations in a luxury hotel setting.
• Strong guest-service orientation and problem-solving abilities.
• Proven leadership and coaching skills with a focus on team development.

Responsibilities

• Oversee daily front office operations including guest service, registration, room inventory, and standards adherence.
• Monitor guest satisfaction, address issues, and guide improvements.
• Promote hotel services and execute up-selling tactics to drive occupancy and revenue growth.
• Provide regular updates and training on hotel offerings and local attractions.
• Welcome guests, respond to inquiries, and resolve concerns promptly.
• Supervise and develop front office staff, coach and maintain a positive work environment.

Skills

Front Office Leadership

Guest Service Excellence

Team Management

Revenue Optimization

Training & Coaching

Policy & Standards

Job description

Hilton’s Waldorf Astoria Resort in Maui, Grand Wailea, is seeking a Front Office Overnight Manager to lead the front desk team and contribute to a legendary guest experience. You’ll manage overnight operations, guest services, and room inventory while upholding brand standards and exceptional service.

Join a Forbes 4-Star, AAA 4-Diamond property known for its 780 rooms, extensive banquets, and multiple dining outlets.