Overnight Security Guard

Windsor Court Hotel; New Orleans (LA); On-site; USD 32,000 - 42,000; Full time

Job summary

The Windsor Court Hotel in New Orleans seeks an Overnight Safety and Security Officer to protect guests, employees and property while providing a sense of comfort through visibility.

Responsibilities include patrolling, responding to incidents, checking IDs, coordinating with hotel leadership, and assisting during emergencies. Requires high school diploma, strong communication, team player, calm under pressure, CPR/First Aid, security training; bilingual Spanish a plus; overnight shift 11pm–7am.

Qualifications

• Strong written and verbal communication abilities.
• Ability to work effectively in a team environment.
• Ability to remain calm under pressure during incidents.
• Bilingual Spanish is a plus.
• Certificate of Completion in Safety and Security Training (per state requirements).
• CPR, First Aid, and Heimlich Maneuver certification.

Responsibilities

• Approach guests and employees in a friendly, service-oriented manner.
• Patrol hotel premises and monitor security systems.
• Respond to alarms and incidents; file clear reports.
• Check IDs of visitors and protect secured areas as needed.
• Assist during medical emergencies with first aid as required.
• Maintain daily activity logs and uphold Windsor Court standards.

Skills

Communication skills

Teamwork

Calm under pressure

Bilingual Spanish

Safety and security training

CPR/First Aid Certified

Education

High School diploma or equivalent

Experience in hotel or related field (preferred)

Job description

Description

The Windsor Court seeks a skilled and experienced Overnight Safety and Security Officer who is responsible for providing protection for hotel guests, employees, and property. They are also responsible for providing guests with a sense of comfort and well-being by maintaining a level of visibility.

Responsibilities

• Approach all encounters with guests and employees in a friendly, service-oriented manner.
• Maintain regular attendance in compliance with The Windsor Court standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working.
• Comply with The Windsor Court standards and regulations to encourage safe and efficient hotel operations.
• Answer phone and dispatch promptly, and demonstrate proper two-way communication etiquette when communicating with other Associates and guests.
• Maintain and review the daily activity log.
• Maintain confidentiality with respect to guests' and associates' incidents.
• Open secured areas for authorized personnel; check the IDs of visitors/associates' bags as necessary.
• Maintain an awareness of legal limitations of position (i.e., local ordinances, state ordinances, etc.).
• Investigates room thefts, auto accidents/thefts, and assault complaints for guests (not for Associates); serves as the first responder, partnering with Department Head/Hotel leadership to write the incident report.
• Assist outside agencies as necessary.
• Assist with intoxicated guests.
• Be knowledgeable about hotel and guestroom locking systems.
• Respond to security alarms and monitor TV cameras (if applicable).
• Challenge suspicious persons.
• Conduct rounds, checking for safety hazards, checking lights and door locks, and picking up items left on the property.
• Assist during medical emergencies, administering First Aid/C.P.R./Heimlich maneuver, as necessary.
• In partnership with the Department Head/Hotel leadership, completes Incident/Accident Reports clearly and concisely.

Requirements

• High School diploma or equivalent and/or experience in a hotel or a related field preferred
• Strong communication, both written and verbal.
• Ability to work in a team environment.
• Ability to remain calm under pressure.
• Certificate of Completion in Safety and Security Training (must comply with State requirements)
• CPR, First Aid, and Heimlich Maneuver Certified
• Bilingual communication in Spanish is a plus.
• Ability to work the overnight shift (11pm to 7am)