Full Time Overnight Attendant

PEG Company; Phoenix (AZ); On-site; USD 31,200 - 45,760; Full time

Job summary

PEG Company in Phoenix, AZ is seeking a Hotel Overnight Attendant to protect guests, staff, and property. The role requires vigilance, professionalism, and a guest-focused approach while responding to incidents and enforcing hotel policies.

The Overnight Attendant will patrol all areas, respond to alarms, assist during emergencies, and document incidents. They coordinate with local authorities as needed and support loss prevention and guest services during night shifts.

Qualifications

• High school diploma or equivalent required; security or hospitality training preferred.
• Valid security license or guard card where required.
• First Aid/CPR certification preferred.
• Excellent communication, observation and conflict-resolution skills.
• Ability to remain calm in emergencies.

Responsibilities

• Patrol hotel premises and monitor guest floors, back-of-house areas, and public spaces.
• Respond promptly to alarms, emergencies, and incidents.
• Assist guests and staff with accidents, theft, or disturbances.
• Enforce policies with a guest-focused, service-oriented approach.
• Prepare incident and security reports for management.
• Coordinate with local law enforcement and emergency responders when needed.
• Escort guests and staff for safety when required.
• Support loss prevention and monitor access to restricted areas.
• Assist with crowd control during events.
• Maintain confidentiality of sensitive information.
• Cover breaks for front desk or night audit staff.
• Retrieve or park valet cars after hours.
• Clean and maintain public areas such as lobbies and restrooms.
• Respond to guest requests (extra linens, cribs, etc.).
• Comply with safety regulations and standards.
• Provide courteous service when interacting with guests and coworkers.

Skills

Patrol

Emergency response

Guest service

Observation

Conflict resolution

Communication

Security license

Education

High school diploma or equivalent

Job description

Description

The Hotel Overnight Attendant ensures the safety and security of guests, employees, and property by monitoring hotel premises, responding to incidents, and enforcing policies. This role requires vigilance, professionalism, and strong problem-solving skills. The Overnight Attendant plays a critical role in maintaining a safe and welcoming environment while protecting the hotel’s assets and reputation.

• Patrol hotel premises regularly, including guest floors, back-of-house areas, parking facilities, and public spaces.


• Respond promptly to alarms, emergencies, and guest or employee incidents.


• Provide professional assistance to guests and staff in cases of accidents, theft, disturbances, or medical emergencies.


• Enforce hotel policies and procedures while maintaining a guest-focused, service-oriented approach.


• Prepare accurate incident and security reports for management review.


• Coordinate with local law enforcement, emergency responders, and fire departments when required.


• Escort guests and staff when necessary for safety reasons.


• Support loss prevention initiatives and monitor access to restricted areas.


• Assist with crowd control during events, conferences, or high-occupancy periods.


• Maintain confidentiality and protect sensitive information at all times.


• Assist in coverage of breaks for front desk or night audit employees


• Retrieve or park valet cars after hours as necessary.


• Clean and maintain hotel public areas, including lobbies, hallways, elevators, restrooms, fitness center, and other common spaces (interior and exterior).


• Respond promptly to guest requests (extra linens, cribs, rollaway beds, etc.) and deliver items courteously.


• Comply with hotel security, fire regulations and all health and safety legislation.


• Provide courteous and professional service when interacting with guests and co-workers

Requirements

• High school diploma or equivalent required; additional training in law enforcement, security, or hospitality preferred.


• Previous security, military, or law enforcement experience desirable.


• Valid security license or guard card (where required by law).


• First Aid/CPR certification preferred.


• Strong communication, observation, and conflict-resolution skills.


• Valid drivers' license and clean driving record


• Ability to remain calm and professional in high-pressure or emergency situations.


• Flexibility to work varying shifts, including nights, weekends, and holidays.


• Bilingual skills are a plus.

Physical Requirements

• Ability to stand, walk, and patrol for extended periods (up to 8 hours).


• Must be able to quickly respond to emergencies, including running short distances and climbing stairs.


• Must be able to push up to 75 pounds, lift and carry up to 25lbs


• Work indoors and outdoors in varying weather conditions.


• Ability to remain alert, attentive, and professional during overnight shifts if scheduled.


• Must be able to visually inspect public areas to ensure adherence to standards.