Overnight Respite Bed Supervisor

Project Hospitality; New York (NY); On-site; USD 25,485 - 34,068; Full time

Job summary

Project Hospitality is seeking an Overnight Program Operations lead for Staten Island, NY. You will supervise overnight respite bed operations, ensure safety and compliance, and conduct site inspections to uphold program standards.

You will provide trauma-informed support, respond to crises, and coordinate with case management, medical, or behavioral health services as needed. Strong communication and leadership are essential for this overnight role.

Qualifications

• High School Diploma or GED required; Bachelor's in related field preferred.
• Minimum 2 years experience with homelessness, mental health challenges, substance use disorders, or vulnerable populations.
• Experience with crisis intervention, de-escalation, and case management services.
• Strong communication, leadership, and organizational skills.
• Ability to work independently during overnight hours.

Responsibilities

• Provide direct supervision and oversight of overnight respite bed operations.
• Ensure all respite locations remain safe, clean, organized, and compliant with program standards.
• Conduct regular safety rounds, wellness checks, and site inspections.
• Ensure clients follow program expectations, safety guidelines, and community standards.
• Monitor client arrivals, departures, and overnight accommodations.
• Address operational issues and communicate concerns to program leadership.
• Provide trauma-informed support to clients experiencing homelessness and other life challenges.
• Respond appropriately to behavioral health concerns, conflicts, and emergency situations.
• Utilize crisis de-escalation techniques to maintain safety.
• Identify clients requiring additional support and make appropriate referrals to case management, medical, or behavioral health services.
• Support harm reduction practices and promote client engagement in services.
• Provide guidance and direction to overnight respite staff.
• Ensure staff complete assigned responsibilities, documentation, and required tasks.
• Monitor staff adherence to agency policies, confidentiality requirements, and professional standards.
• Report staff performance concerns, incidents, and operational barriers to leadership.
• Assist with training and mentoring of respite staff.
• Ensure completion of required overnight documentation, including: Respite bed logs, Client attendance records, Incident reports, Shift reports, Safety check documentation, Supply inventories.
• Maintain accurate and timely records in accordance with agency and funding requirements.
• Ensure compliance with HIPAA, confidentiality standards, DHS requirements, and agency policies.

Skills

Crisis intervention

De-escalation

Case management

Staff supervision

Communication

Documentation

Overnight shift

Education

High School Diploma or GED

Bachelor’s degree in Human Services, Social Work, Psychology, or related field

Tools

CARES

AWARDS

Job description

Job Location: Respite Bed - Staten Island, NY 10301
Position Type: Full Time
Education Level: High School/GED
Salary Range: $18.50 - $24.73
Job Shift: Overnight

Overnight Program Operations

• Provide direct supervision and oversight of overnight respite bed operations.
• Ensure all respite locations remain safe, clean, organized, and compliant with program standards.
• Conduct regular safety rounds, wellness checks, and site inspections.
• Ensure clients follow program expectations, safety guidelines, and community standards.
• Monitor client arrivals, departures, and overnight accommodations.
• Address operational issues and communicate concerns to program leadership.

Client Support and Crisis Intervention

• Provide trauma-informed support to clients experiencing homelessness and other life challenges.
• Respond appropriately to behavioral health concerns, conflicts, and emergency situations.
• Utilize crisis de-escalation techniques to maintain safety.
• Identify clients requiring additional support and make appropriate referrals to case management, medical, or behavioral health services.
• Support harm reduction practices and promote client engagement in services.

Staff Supervision and Leadership

• Provide guidance and direction to overnight respite staff.
• Ensure staff complete assigned responsibilities, documentation, and required tasks.
• Monitor staff adherence to agency policies, confidentiality requirements, and professional standards.
• Report staff performance concerns, incidents, and operational barriers to leadership.
• Assist with training and mentoring of respite staff.

Documentation and Compliance

• Ensure completion of required overnight documentation, including:
  • Respite bed logs
  • Client attendance records
  • Incident reports
  • Shift reports
  • Safety check documentation
  • Supply inventories
• Maintain accurate and timely records in accordance with agency and funding requirements.
• Ensure compliance with HIPAA, confidentiality standards, DHS requirements, and agency policies.

Safety and Emergency Response

• Respond to medical emergencies, safety incidents, and crisis situations.
• Contact emergency services when necessary and complete required incident documentation.
• Ensure emergency procedures are followed, including evacuation and safety protocols.
• Maintain communication with security, outreach teams, and leadership as needed.

Facility and Supply Management

• Ensure respite sites maintain appropriate supplies, cleanliness, and client necessities.
• Conduct inventory checks and communicate supply needs.
• Report maintenance, safety hazards, and environmental concerns promptly.
• Ensure sites are secured appropriately during overnight operations.

QualificationsRequired:

• High School Diploma/GED required; Bachelor’s degree in Human Services, Social Work, Psychology, or related field preferred.
• Minimum 2 years of experience working with individuals experiencing homelessness, mental health challenges, substance use disorders, or vulnerable populations.
• Experience with crisis intervention, de-escalation, and case management services.
• Strong communication, leadership, and organizational skills.
• Ability to work independently during overnight hours.

Preferred:

• Experience supervising staff in a shelter, respite, outreach, or drop-in center setting.
• Knowledge of NYC homeless services systems and community resources.
• Experience with documentation systems such as CARES, AWARDS, or similar databases.
• CPR/First Aid certification and required agency trainings.

Core Competencies

• Leadership and accountability
• Crisis management and conflict resolution
• Trauma-informed care
• Harm reduction principles
• Professional boundaries
• Documentation accuracy
• Client-centered service delivery
• Team collaboration
• Cultural competency

Physical Requirements

• Ability to remain active throughout the overnight shift.
• Ability to conduct site rounds and respond to client needs.
• Ability to lift and move program supplies as needed.
• Ability to work in a fast-paced human services environment.