Overnight Residential Concierge & Coffee Service Pro

MFort Security Services; Chicago (IL); On-site; USD 26,000 - 34,000; Full time

Job summary

MFort Security Services in Chicago, IL seeks an Overnight Concierge Security Officer who will ensure safety and hospitality by preparing coffee for residents and guests, while performing front-desk security duties.

This role blends security with hospitality, including access control, incident reporting, and overnight patrols, with a 11pm–7am shift from Thursday to Monday and a customer-service mindset.

Qualifications

• High school diploma or GED required.
• Must be at least 18 years old.
• Valid Illinois PERC card and 20-hour security training certificate (or ability to obtain).
• Minimum 1 year of residential concierge or front desk security experience.
• Strong customer service and communication skills.
• Ability to multitask and remain composed under pressure.
• Able to work overnight shifts.

Responsibilities

• Prepare and serve coffee to residents and guests using the lobby's push-button coffee machine.
• Greet and assist residents, guests, and visitors in a friendly and professional manner.
• Enforce access control procedures and monitor visitor management systems.
• Observe, report, and document incidents, safety hazards, or suspicious activity.
• Conduct routine patrols of the property to ensure a secure and orderly environment.
• Maintain situational awareness and respond promptly to emergencies or concerns.
• Adhere to all company policies, post orders, and client procedures.
• Communicate effectively with property management, clients, team members, and contractors.
• Responsibly use company and client-provided equipment for security and monitoring tasks.
• Perform additional duties as required by site management or MFort supervisors.

Skills

Customer service

Communication

Multitasking

Calm under pressure

Team collaboration

Education

High School Diploma or GED

Illinois PERC Card

20-Hour Security Training Certificate

Tools

Lobby coffee machine

Job description

MFort Security Services in Chicago, IL seeks an Overnight Concierge Security Officer who will ensure safety and hospitality by preparing coffee for residents and guests, while performing front-desk security duties.

This role blends security with hospitality, including access control, incident reporting, and overnight patrols, with a 11pm–7am shift from Thursday to Monday and a customer-service mindset.