Overnight Resident Care & Concierge Specialist

Sedgebrook; Santa Rosa (CA); On-site; USD 42,000 - 50,000; Full time

Job summary

Oakmont Gardens in Santa Rosa, CA is seeking a Resident Services Associate (Caregiver/Concierge) to blend resident care with hospitality and wellness administration. The role splits time between direct caregiving (40%), front desk duties (40%), and wellness clerical support (20%).

This full-time overnight position requires compassion, reliability, and the ability to multitask while supporting residents, families, and staff in a warm, professional environment.

Qualifications

• High school diploma or equivalent required.
• Senior living, caregiving, resident services, concierge, or front desk experience preferred.
• Strong communication, organization, and customer service skills.
• Comfortable balancing hands-on resident care with front desk and administrative responsibilities.
• Working knowledge of Microsoft Office, email, and general office equipment.
• Ability to multitask, solve routine problems, and recognize when concerns should be escalated.
• Must be able to perform the physical requirements of resident care.

Responsibilities

• Assist Assisted Living residents with activities of daily living.
• Respond to resident call systems, assist with transfers and escorts.
• Provide front desk coverage and warmly welcome residents, families, guests, vendors.
• Answer and direct calls, assist with routine requests, manage visitors and mail.
• Monitor community entrances and security systems according to procedures.
• Maintain resident information, logs, calendars, and other records.
• Assist with scheduling assessments, appointments, and meetings.
• Support communication between residents, families, staff, physicians, and providers.
• Maintain resident privacy, confidentiality, safety, and professionalism.

Skills

Communication skills

Organizational skills

Customer service

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Oakmont Gardens in Santa Rosa, CA is seeking a Resident Services Associate (Caregiver/Concierge) to blend resident care with hospitality and wellness administration. The role splits time between direct caregiving (40%), front desk duties (40%), and wellness clerical support (20%).

This full-time overnight position requires compassion, reliability, and the ability to multitask while supporting residents, families, and staff in a warm, professional environment.