Night Resident Services Associate — Front Desk & Care

Oakmont Gardens; Oakmont (CA); On-site; USD 28,000 - 33,000; Full time

Job summary

Oakmont Gardens in Santa Rosa, CA is seeking a Resident Services Associate to blend hands-on resident care, concierge hospitality, and wellness-related administrative support. The role is a full-time night position (10 PM–6 AM) with a balanced split across resident care (40%), concierge duties (40%), and wellness clerical tasks (20%).

The successful candidate will have a high school diploma and relevant experience in senior living or front desk roles, excellent communication and organizational

Qualifications

• High school diploma or equivalent required.
• Senior living, caregiving, resident services, concierge, or front desk experience preferred.
• Strong communication, organization, and customer service skills.
• Comfortable balancing hands-on resident care with front desk and administrative responsibilities.
• Working knowledge of Microsoft Office, email, and general office equipment.
• Ability to multitask, solve routine problems, and recognize when concerns should be escalated.
• Must be able to perform the physical requirements of resident care, including standing, walking, bending, transferring, transporting, turning, and positioning residents as needed.

Responsibilities

• Assist Assisted Living residents with activities of daily living, including dressing, grooming, bathing, toileting, eating, mobility, and positioning.
• Respond to resident call systems, assist with transfers and escorts, and report changes or concerns promptly.
• Provide front desk coverage and warmly welcome residents, families, guests, vendors, and service providers.
• Answer and direct calls, assist with routine requests, manage visitors, packages, mail, and community communications.
• Monitor community entrances and security systems according to established procedures.
• Maintain accurate resident information, directories, status lists, logs, calendars, and other administrative records.
• Assist with scheduling assessments, appointments, meetings, and other resident-service activities.
• Support communication and documentation between residents, families, staff, physicians, and outside providers as directed.
• Maintain resident privacy, confidentiality, safety, and professionalism at all times.

Skills

Communication

Organization

Customer service

Multitasking

Education

High school diploma

Tools

Microsoft Office

Job description

Oakmont Gardens in Santa Rosa, CA is seeking a Resident Services Associate to blend hands-on resident care, concierge hospitality, and wellness-related administrative support. The role is a full-time night position (10 PM–6 AM) with a balanced split across resident care (40%), concierge duties (40%), and wellness clerical tasks (20%).

The successful candidate will have a high school diploma and relevant experience in senior living or front desk roles, excellent communication and organizational