NOC Resident Care Associate

Sedgebrook; Santa Rosa (CA); On-site; USD 42,000 - 50,000; Full time

Job summary

Oakmont Gardens in Santa Rosa, CA is seeking a Resident Services Associate (Caregiver/Concierge) to blend resident care with hospitality and wellness administration. The role splits time between direct caregiving (40%), front desk duties (40%), and wellness clerical support (20%).

This full-time overnight position requires compassion, reliability, and the ability to multitask while supporting residents, families, and staff in a warm, professional environment.

Qualifications

• High school diploma or equivalent required.
• Senior living, caregiving, resident services, concierge, or front desk experience preferred.
• Strong communication, organization, and customer service skills.
• Comfortable balancing hands-on resident care with front desk and administrative responsibilities.
• Working knowledge of Microsoft Office, email, and general office equipment.
• Ability to multitask, solve routine problems, and recognize when concerns should be escalated.
• Must be able to perform the physical requirements of resident care.

Responsibilities

• Assist Assisted Living residents with activities of daily living.
• Respond to resident call systems, assist with transfers and escorts.
• Provide front desk coverage and warmly welcome residents, families, guests, vendors.
• Answer and direct calls, assist with routine requests, manage visitors and mail.
• Monitor community entrances and security systems according to procedures.
• Maintain resident information, logs, calendars, and other records.
• Assist with scheduling assessments, appointments, and meetings.
• Support communication between residents, families, staff, physicians, and providers.
• Maintain resident privacy, confidentiality, safety, and professionalism.

Skills

Communication skills

Organizational skills

Customer service

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Resident Services Associate (Caregiver/Concierge)

Oakmont Gardens | 301 White Oak Drive, Santa Rosa, CA 95409

Pay Range: $20-$24

Schedule (Full-Time): 10PM-6AM

Be the Helping Hand. Be the Welcoming Face. Be the Connection.

At Oakmont Gardens, the Resident Services Associate is a unique blended role combining hands-on resident care, concierge hospitality, and wellness-related administrative support. This position is generally divided between Resident Care Associate duties (40%), Concierge duties (40%), and Wellness clerical support (20%).

What You’ll Do:

• Assist Assisted Living residents with activities of daily living, including dressing, grooming, bathing, toileting, eating, mobility, and positioning.


• Respond to resident call systems, assist with transfers and escorts, and report changes or concerns promptly.


• Provide front desk coverage and warmly welcome residents, families, guests, vendors, and service providers.


• Answer and direct calls, assist with routine requests, manage visitors, packages, mail, and community communications.


• Monitor community entrances and security systems according to established procedures.


• Maintain accurate resident information, directories, status lists, logs, calendars, and other administrative records.


• Assist with scheduling assessments, appointments, meetings, and other resident-service activities.


• Support communication and documentation between residents, families, staff, physicians, and outside providers as directed.


• Maintain resident privacy, confidentiality, safety, and professionalism at all times.

What We’re Looking For:

• High school diploma or equivalent required.


• Senior living, caregiving, resident services, concierge, or front desk experience preferred.


• Strong communication, organization, and customer service skills.


• Comfortable balancing hands-on resident care with front desk and administrative responsibilities.


• Working knowledge of Microsoft Office, email, and general office equipment.


• Ability to multitask, solve routine problems, and recognize when concerns should be escalated.


• Must be able to perform the physical requirements of resident care, including standing, walking, bending, transferring, transporting, turning, and positioning residents as needed.

Hospitality Promises We Live By:

• We greet warmly, by name and with a smile.


• We treat everyone with courteous respect.


• We anticipate needs and respond promptly.


• We always ask, "Is there anything else I can do for you?"\


• We maintain professionalism and attention to detail at all times.

Why Work at Oakmont Gardens?

• Build meaningful relationships with residents and their families.


• Gain experience across resident care, hospitality, and wellness operations.


• Be part of a collaborative senior living team.


• Make a meaningful impact every day in the lives of our residents.

Oakmont Gardens is an Equal Opportunity Employer

Job Info

• Job Identification 39672


• Posting Date 09/03/2026, 09:45 PM


• Job Schedule Full time


• Locations 301 White Oak Dr, Santa Rosa, CA, 95409, US