Night Care & Concierge Associate: Resident Wellness

Brandon Wilde; Santa Rosa (CA); On-site; USD 28,000 - 33,000; Full time

Job summary

Oakmont Gardens in Santa Rosa, CA is seeking a Resident Services Associate to blend resident care, concierge hospitality, and wellness clerical support. The role splits roughly 40% care, 40% concierge, 20% wellness clerical duties.

You will assist residents with activities of daily living, welcome families, answer calls, manage visits, and maintain accurate records, with emphasis on privacy, safety, and professionalism. A HS diploma and Microsoft Office familiarity are required.

Qualifications

• High school diploma or equivalent required.
• Senior living, caregiving, resident services, concierge, or front desk experience preferred.
• Strong communication, organization, and customer service skills.

Responsibilities

• Assist residents with activities of daily living (dressing, grooming, bathing, toileting, eating, mobility, positioning).
• Respond to resident call systems, assist with transfers and escorts, report changes promptly.
• Provide front desk coverage and warmly welcome residents, families, guests, vendors, and service providers.
• Answer and direct calls, assist with routine requests, manage visitors, packages, mail, and community communications.
• Monitor entrances and security systems per procedures.
• Maintain accurate resident information, directories, logs, calendars, and records.
• Assist with scheduling assessments, appointments, and meetings.
• Support communication between residents, families, staff, physicians, and outside providers.

Skills

Communication skills

Organization

Customer service

Multitasking

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Oakmont Gardens in Santa Rosa, CA is seeking a Resident Services Associate to blend resident care, concierge hospitality, and wellness clerical support. The role splits roughly 40% care, 40% concierge, 20% wellness clerical duties.

You will assist residents with activities of daily living, welcome families, answer calls, manage visits, and maintain accurate records, with emphasis on privacy, safety, and professionalism. A HS diploma and Microsoft Office familiarity are required.