Overnight Operations Supervisor

Parkwell; Denver (CO); On-site; USD 42,000 - 64,000; Full time

Job summary

Parkwell is seeking an Overnight Operations Supervisor in Denver to ensure quality service and cover scheduling gaps across its portfolio. You will greet customers, support site staff, and maintain a positive, professional rapport while reporting to the Project Manager.

This full-time overnight role runs 11:00 PM–7:00 AM, Tuesday–Saturday, with potential adjustments. Candidates should have 1+ year in hospitality, parking, or related operations and prior supervisory experience.

Qualifications

• 1+ year in hospitality, parking, or related operations preferred.
• Supervisory or leadership experience preferred.
• Strong customer service and communication skills.

Responsibilities

• Ensure coverage at all locations is adequate and audits are completed.
• Greet customers warmly and assist as needed.
• Coach and train associates on service delivery.
• Maintain professionalism and build positive rapport with clients and site staff.
• Verify, collect, and record revenue; report incidents to supervisor.
• Troubleshoot parking equipment and escalate issues when needed.

Skills

Hospitality

Parking

Customer service

Security

Transportation

Education

High school diploma or equivalent

Job description

About ParkwellParkwell is a mission-driven company, based in Denver committed to putting people at the center of parking. As a fast-growing organization, we're looking for talented and driven individuals who share our values and want to contribute to our growth and success. We're a group of fun, smart and creative people passionate about shaking things up in parking and mobility - a $100B global industry ripe for disruption.Job DescriptionOvernight Operations SupervisorAs the Overnight Operations Supervisor you will be responsible for quality assurance of service, filling gaps in scheduling/ staffing needs, responding to customer issues in the portfolioproviding a great experience for all customers parking at your location. You will provide positive customer and client interactions while maintaining an agreeable, helpful attitude. As well as check in with all overnight team members in the portfolio This position reports directly to Parkwells Project Manager at the location.Schedule:Parkwell is searching a full time employee to fill this overnight position with typical hours being from 11pm-7am, with a Tuesday-Saturday schedule (this may vary depending on needs).Responsibilities:Duties Related to Customer and Client Service:Ensure coverage at all locations is adequateAudit daily paperwork for sites within the portfolioGreet every customer you encounter with warm and friendly greetingOffer to assist every/any customer who appears to be in need of assistance and be able to anticipate guests needsCoach and train other associates on service deliveryMaintain a high level of professionalism with clients and work to establish a positive rapport with every customer learn the names and key people at each site (property managers, engineers, janitorial, security, etc)Report immediately to management any issues related to equipment, customer, or client experience.Must be able to accurately verify, collect, and record revenueSafety and Security:Troubleshoot issues with parking equipmentAbides by all Parkwell safety standards and trainingSecure keys in locked podium/key boxVerifies ownership of vehicles keys for claim checkBe able to preform and stay organized under stressMaintain a high level of integrity in regards to guests, guest vehicles, and personal possessionsReport all incidents immediately to supervisor or managerPhysical Requirements· Must be able to run as required by business demand· Must be able to stand for an 8-hour shift· Must be able to lift 50 lbs.· Must be able to navigate in tight quartersOther Duties:You will be asked from time to time to perform other duties not listed here and the expectation is that you are flexible and open-minded with how you fill your time.This Company Describes Its Culture as:Detail-oriented - quality and precision-focusedInnovative - innovative and risk-takingAggressive - competitive and growth-orientedPeople-oriented - supportive and fairness-focusedTeam-oriented - cooperative and collaborativeThis Job Is:A job for which military experienced candidates are encouraged to applyA good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or moreA good job for someone just entering the workforce or returning to the workforce with limited experience and educationOpen to applicants who do not have a college diplomaWork RemotelyNoThis Job Is Ideal for Someone Who Is:Dependable - more reliable than spontaneousPeople-oriented - enjoys interacting with people and working on group projectsAdaptable/flexible - enjoys doing work that requires frequent shifts in directionDetail-oriented - would rather focus on the details of work than the bigger pictureAutonomous/Independent - enjoys working with little directionInnovative - prefers working in unconventional ways or on tasks that require creativityHigh stress tolerance - thrives in a high-pressure environmentJob Qualifications1+ year of experience in hospitality, parking, customer service, security, transportation, or a related operations environment preferred.Previous supervisory or leadership experience preferred, with the ability to coach, train, and hold team members accountable.Strong customer service and communication skills, with the ability to interact professionally with guests, clients, vendors, and team members.Ability to work independently overnight with minimal supervision while maintaining productivity and sound judgment.Demonstrated ability to respond calmly and effectively to customer concerns, staffing issues, equipment problems, and other operational challenges.Strong attention to detail and the ability to accurately complete paperwork, audits, cash/revenue reconciliation, and operational reports.Ability to monitor staffing levels and identify coverage gaps, communicating staffing needs to management as necessary.Basic ability to troubleshoot parking equipment and technology, with the judgment to escalate issues when additional support is required.Ability to learn and follow company policies, safety procedures, and service standards and reinforce those standards with other team members.Must demonstrate a high level of integrity and accountability when handling customer vehicles, keys, revenue, and personal property.Must be dependable and punctual, particularly given the overnight nature of the position.Ability to work a Tuesday–Saturday overnight schedule, typically 11:00 PM–7:00 AM, with flexibility based on operational needs.Must be comfortable working in a fast-paced, high-pressure environment and managing multiple priorities.Must possess a valid driver's license and maintain a safe driving record, if required to operate company or guest vehicles.Must be able to stand for extended periods, navigate tight spaces, run when required, and lift up to 50 lbs.High school diploma or equivalent preferred but not required; equivalent work experience will be considered.