CSR Supervisor

Parkwell; Salt Lake City (UT); On-site; USD 42,000 - 64,000; Full time

Job summary

Parkwell is seeking a Customer Service Supervisor (CSR Supervisor) to deliver a positive experience for customers at multiple parking sites. The role involves greeting customers, guiding them to amenities, processing payments at kiosks, and maintaining orderly garage operations.

The ideal candidate provides friendly service, can work nights/weekends, and participates in routine safety and cleanliness tasks.

Qualifications

• Stand for up to 8 hours
• Valid Driver’s License
• Criminal and motor vehicle background check required
• At least 18 years of age
• Customer service experience preferred but not required

Responsibilities

• Greet customers with warm and friendly greeting
• Assist customers at kiosks and with online vouchers
• Direct customers entering the parking facility
• Maintain a clean and organized work area
• Audit and enforce parking garage and surface lot rules
• Report issues to supervisor or manager
• Ensure professionalism and build rapport with clients at each site

Skills

Customer service

Communication skills

Organizational skills

Flexibility

Tools

Parking equipment knowledge

Job description

ParkwellWe are a values driven company that prides itself on phenomenal culture and putting people at the center of what we do. We will continue to provide more opportunities and growth for our people and we hope you will join our team so you can join us in this endeavor! Parkwell is proud to be a Top Workplace 3 years in a row as determined by an employee feedback survey and recognized by the Denver Post.Position SummaryAs the CSR Supervisor you will be responsible for providing a great experience for all customers. As a CSR you will maintain positive customer and client interactions while maintaining an agreeable, helpful attitude. This is a high-volume operation with specific needs related to the business demands.ScheduleParkwell is looking for a full-time associate. The schedule will be determined on a weekly basis and shifts will vary in length. The hours for this position will vary based on the operating hours of the location. The ideal candidate is open to a flexible schedule and has availability on nights and weekends.Position RequirementsAbility to stand for up to 8 hours at a timeValid Driver’s LicenseSuccessful completion of a criminal and motor vehicle background checkAt least 18 years of ageCustomer and Client Service Duties and Responsibilities:Greet every customer you encounter with warm and friendly greeting.Offer to assist every/any customer who appears to be in need of assistance.Assist customers with payment at kiosks as necessary.Direct customers entering the parking facility.Assist customers with processing online booked vouchers as necessary.Keep the work area clean and organized.Audit and enforce parking garage and surface lotsCommunicate with management based on needs or issues that may occur.Report problems with parking equipment, customer or facility to supervisor or manager.Responsible for cleaning duties of the garage and surface lot as needed.Maintain a high level of professionalism with clients and work to establish a positive rapport with every customer – learn the names and key people at each site (property managers, engineers, janitorial, security, etc)Report immediately to management any issues related to customer or client experience.Other Duties and Responsibilities:You will be asked from time to time to perform other duties not listed in this description. The expectation is that you are flexible and open-minded to these assignments.Valid driver license with 3 years satisfactory parking recordCustomer service experience preferred but not requiredReliable transportation