Overnight Operations Manager

The Restaurant Store; Norristown (Montgomery County); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Medical

Vision

Dental

PTO

Paid Maternity Leave

Paid Parental Leave

Life Insurance

401(k) matching

Employee Discounts

Bonus Opportunities

Job summary

The Restaurant Store is seeking an Overnight Operations Manager to lead overnight merchandising and branch operations. You will align with sales, fulfillment, merchandising, and inventory teams to meet location goals.

Responsibilities include optimizing replenishment, maintaining displays, supporting order fulfillment, and mentoring the overnight team. Strong MS Office, CRM and PM tool skills are required.

Qualifications

• Minimum of 2 years of relevant experience in retail and/or supply chain management focusing on merchandising.
• Skills in MS Office, CRM systems and project management tools are required.
• Strong analytical and problem solving abilities are expected.

Responsibilities

• Optimize sales based on effective product replenishment throughout the branch.
• Maintain organization and neatness during inventory replenishment.
• Keep promotional displays updated to highlight promotions.
• Support order fulfillment by managing order pulling during shifts.
• Communicate with other department managers to meet customer needs promptly.
• Support safety and maintenance of the building and equipment with leadership.
• Manage overnight team development and training aligned with goals.
• Handle additional tasks to ensure smooth location operations.

Skills

MS Office

CRM systems

Project management tools

Analytical thinking

Communication

Multitasking

Adaptability

Service leadership

Tools

MS Office

CRM systems

Project management tools

Job description

Job Summary

The Overnight Operations Manager with The Restaurant Store is responsible for managing the physical merchandising of all items for a retail branch location. Under direction of the Branch Manager, the Overnight Operations Manager is responsible for accomplishing a variety of operational goals through effective time management strategies that align with the goals of our sales, order fulfillment, merchandising, and inventory teams.

Responsibilities

• Optimize sales based on effective product replenishment throughout the branch location
• Ensure a high level of organization and neatness while completing inventory replenishment tasks
• Maintain promotional displays throughout store that highlight promotional items in an effective manner
• Support order fulfillment methods of location by managing order pulling as needed throughout shift
• Communicate effectively with other department managers to ensure needs of customers are met in a timely and ongoing basis
• Communicate with Branch / Assistant Branch Manager to support the safety and maintenance of the building and equipment
• Manage employee relation issues as needed
• Support the development and training needs of the overnight team related to operational goals and position requirements
• Perform additional tasks and support initiatives as assigned by management to ensure smooth location operations and alignment with overall business goals
• Manage building safety by holding keys to the building and using alarm codes as outlined in company policy
• Maintain the overall cleanliness of the store

Physical Requirements

• Work is performed while standing and/or walking, up to and including 9 hours/day.
• Requires the ability to communicate effectively using speech, vision, and hearing.
• Requires the regular use of hands for simple grasping and fine manipulations.
• Requires regular bending, squatting, crawling, climbing, and reaching.
• Requires the ability to regularly lift, carry, push, or pull medium weights, up to 50lbs.

Experience

Minimum of 2 years of relevant experience in retail and/or supply chain management with a specific focus on merchandising management

Education

This role does not require a degree. We value relevant skills and experience and alignment with our core values above all else.

Desired Traits & Skills

• Proficiency with MS Office required (Outlook, Word, Excel, PowerPoint), and experience with CRM systems and project management tools
• Strong analytical and problem-solving skills
• Strong verbal and written communication skills; ability to explain technical and complex concepts in a simple and concise way to ensure ease of understanding
• Demonstrated ability to manage multiple assignments and deadlines in a fast-paced environment
• Ability to quickly adapt as business needs change; ability to address difficult situations with diplomacy and emotional intelligence
• Service leadership approach with a demonstrated desire to exceed expectations

Company Overview

Your one-stop-shop for restaurant supplies and foodservice equipment. We aim to exceed our customers’ expectations by providing excellent hospitality, quality, and value.

Benefits

• Medical
• Vision
• Dental
• PTO
• Paid Maternity Leave
• Paid Parental Leave
• Life Insurance
• Disability
• Dependent Care FSA
• 401(k) matching
• Employee Assistance Program
• Wellness Incentives
• Company Discounts
• AT&T & Verizon Discount
• Bonus Opportunities
• Accident Insurance
• Critical Illness Insurance
• Adoption Assistance

Available at HQ Locations Only

• On-Site Fitness Centers
• Dog-friendly Offices