Overnight Merchandising Lead: Member Service Leader

Sam's Club; Ankeny (IA); On-site; USD 32,000 - 43,000; Full time

Benefits offered by this job

Health benefits

401(k) and stock purchase

Paid time off

Job summary

Sam's Club in Ankeny, IA is hiring a team member to deliver excellent member service, assist customers with purchases, and keep the sales floor organized and welcoming.

The role includes supervising associates, assigning duties, training staff on processes, enforcing safety, and presenting merchandise according to company standards.

We offer competitive pay, performance bonuses, health benefits, 401(k), and other benefits aimed at supporting associates' growth and well-being.

Qualifications

• Customer service skills focused on member needs and issue resolution.
• Ability to supervise and coach associates in a retail setting.
• Merchandising knowledge and attention to product presentation.

Responsibilities

• Provides member service by acknowledging the member and identifying member needs; guiding self-service tech usage; assisting with purchases; locating merchandise; resolving issues; promoting products and services.
• Assists management with supervising associates: assigning duties, training, giving feedback, and ensuring adherence to policies.
• Receives and stocks supplies, organizes sales floor, completes required paperwork and logs.
• Maintains facility safety by conducting safety sweeps and following forklift and HazMat procedures.
• Maintains merchandise presentation: pricing, signing, stocking, and removing damaged goods.
• Monitors product quality through rotation, recalls, sanitation, and category organization.
• Leads teams by coordinating work, providing guidance, and supporting change.
• Oversees club pickup order picking and staging per policy.
• Develops processes with managers and partners to address improvement opportunities.
• Demonstrates and promotes ethics and Open Door Policy; guides compliance.

Skills

Customer service

Merchandising

Supervision

Communication

Ethical standards

Retail operations

Job description

Sam's Club in Ankeny, IA is hiring a team member to deliver excellent member service, assist customers with purchases, and keep the sales floor organized and welcoming.

The role includes supervising associates, assigning duties, training staff on processes, enforcing safety, and presenting merchandise according to company standards.

We offer competitive pay, performance bonuses, health benefits, 401(k), and other benefits aimed at supporting associates' growth and well-being.