Overnight Member Services Specialist - Flexible Schedule

Fit Fusion, LLC; Brunswick (GA); On-site; USD 16,531 - 20,664; Full time

Benefits offered by this job

Employee discounts

Flexible schedule

Opportunity for advancement

Training & development

Job summary

A fitness company is seeking an Overnight Member Services Representative in Brunswick, Georgia. This role involves ensuring member satisfaction, managing cleaning assignments, and assisting with sales and member inquiries. Ideal candidates should have a strong customer service orientation and experience in a service role. CPR/AED certification is required within 30 days of hire. Attractive perks include employee discounts and opportunities for advancement.

Qualifications

• Minimum 1 year of experience in a service-oriented position preferred.
• Ability to communicate effectively and demonstrate proficiency in reading and writing skills.
• CPR/AED certification required (can be obtained within 30 days of hire).

Responsibilities

• Manages cleaning assignments during the overnight shift.
• Prepares the facility for the AM shift.
• Greets all members & guests with a focus on member engagement and retention.
• Assists with membership, retail and tanning product sales.
• Promotes membership privileges including tanning, group fitness, small group training and childcare.
• Delivers on new member enrollment expectations.
• Checks in all members and guests in accordance with company procedures.
• Answers phones in a courteous, helpful, professional manner.
• Communicates special events to members and guests.
• Facilitates all member requests or forwards to a manager.
• Maintains a professional and courteous disposition.
• Is an expert in all club facility, services, programs, and schedules.
• Maintains a clean and organized work area.

Skills

Customer service orientation

Effective communication

Teamwork

Problem-solving

Job description

A fitness company is seeking an Overnight Member Services Representative in Brunswick, Georgia. This role involves ensuring member satisfaction, managing cleaning assignments, and assisting with sales and member inquiries. Ideal candidates should have a strong customer service orientation and experience in a service role. CPR/AED certification is required within 30 days of hire. Attractive perks include employee discounts and opportunities for advancement.