Overnight Member Services Specialist

Taymax Group; Muscle Shoals (AL); On-site; USD 14,000 - 15,000; Full time

Job summary

Taymax Group in Muscle Shoals, AL is hiring a Member Services Representative to create a positive member experience at Planet Fitness. You will greet members and guests, answer phones, check in members, sign up new members and process payments.

You will assist the Club Manager, help with tours, update member accounts, resolve questions professionally, and help keep the club clean and welcoming.

Qualifications

• Must be 18 years of age or older.
• High School diploma/GED equivalent required.
• Customer service background preferred.

Responsibilities

• Greet members, prospective members and guests with exceptional customer service.
• Handle front desk tasks: answer phones, check in members, sign up new members and calculate payments.
• Assist Club Manager with cash drawer and daily tasks.
• Update member accounts and respond to questions promptly.
• Maintain club cleanliness and complete daily cleaning tasks.

Skills

Customer service

Basic computer skills

Teamwork

Punctuality

Reliability

Empathy

Listening skills

Diplomacy

Problem solving

Education

High School diploma/GED

Job description

Taymax Group in Muscle Shoals, AL is hiring a Member Services Representative to create a positive member experience at Planet Fitness. You will greet members and guests, answer phones, check in members, sign up new members and process payments.

You will assist the Club Manager, help with tours, update member accounts, resolve questions professionally, and help keep the club clean and welcoming.