Night-Shift Member Services Specialist

Woodward Fitness, LLC; Muscle Shoals (AL); On-site; USD 14,000 - 15,000; Full time

Job summary

Taymax Group, LP, operating Planet Fitness in Muscle Shoals, Alabama, seeks a Member Services Representative to create a welcoming member experience and handle front-desk duties. You will greet members and guests, process sign-ups, tours, and payments, and assist the Club Manager in daily tasks.

Ideal candidates bring a friendly, customer-service orientation, basic computer skills, reliability, and a passion for fitness. This on-site role supports a clean, inviting club environment and teamwork.

Qualifications

• Customer service experience preferred.
• Front desk experience and ability to handle calls and tours.
• Basic computer proficiency for sign-ups and check-ins.

Responsibilities

• Greet members and guests and provide exceptional customer service.
• Handle front desk tasks: answer phones, check-ins, tours, sign-ups and payments.
• Assist Club Manager and count drawer as needed.
• Maintain accounts and respond to member questions promptly.
• Keep the club clean and complete daily tasks as assigned.

Skills

Customer service

Front desk

Teamwork

Punctuality

Basic computer skills

Education

High School diploma or GED

Job description

Taymax Group, LP, operating Planet Fitness in Muscle Shoals, Alabama, seeks a Member Services Representative to create a welcoming member experience and handle front-desk duties. You will greet members and guests, process sign-ups, tours, and payments, and assist the Club Manager in daily tasks.

Ideal candidates bring a friendly, customer-service orientation, basic computer skills, reliability, and a passion for fitness. This on-site role supports a clean, inviting club environment and teamwork.