Overnight Member Services Representative

Planet Fitness; Woburn (MA); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a dynamic team as an Overnight Member Services Representative, where your primary role will be to create a welcoming environment for members and guests at a leading fitness franchise. This position involves providing exceptional customer service, managing front desk operations, and ensuring a smooth closing of daily activities. You'll be the face of the gym during overnight hours, assisting with member inquiries, tours, and account updates. If you have a passion for fitness and a knack for customer service, this role offers a fantastic opportunity to make a positive impact while enjoying great benefits and potential for growth within the company.

Benefits

Bonus based on performance

Competitive salary

Dental insurance

Health insurance

Opportunity for advancement

Training & development

FREE Black Card membership after 30 days

50% Company paid benefits after 90 days

Paid Personal Time after 6 months

Qualifications

• Must be punctual, reliable, and have a customer service background.
• Basic computer skills and a positive attitude are essential.

Responsibilities

• Provide exceptional customer service and greet members and guests.
• Handle front desk activities and close the shift for the day.

Skills

Customer Service

Basic Computer Proficiency

Reliability

Positive Attitude

Problem Solving

Education

High School Diploma/GED

Job description

Job Summary:

The Overnight Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests. You will also be responsible for closing that day’s shift for that business day as well as creating an accurate bank deposit.

Essential Duties and Responsibilities:

1. Greet members, prospective members, and guests, providing exceptional customer service.
2. Handle all front desk related activities including:
1. Answer phones in a friendly manner and assist callers with a variety of questions.
2. Check members into the system.
3. New member sign-up.
4. Take prospective members on tours.
5. Facilitate needed updates to member’s accounts.
6. Respond to member questions & concerns in a timely & professional manner & elevate to Assistant Manager or Manager as needed.
7. Assist in maintaining the neatness and cleanliness of the club.
8. Close shift for that business day.

Qualifications/Requirements:

1. Punctuality, reliability, and dependability are a must.
2. Customer service background preferred.
3. Basic computer proficiency.
4. Upbeat and positive attitude!
5. Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
6. Strong listener with the ability to empathize and problem-solve.
7. Demonstrate diplomacy in all interactions while using appropriate behavior and language.
8. High School diploma/GED equivalent required.
9. Must be 18 years of age or older.

Physical Demands:

1. Continual standing and walking during shift.
2. Continual talking in person or on the phone during shift.
3. Ability to work 3rd shift (overnights).
4. Must be able to occasionally lift up to 50 lbs.
5. Will occasionally encounter toxic chemicals during shift.

Schedule:

Monday 12am - 6am
Monday 10pm - Tuesday 6am
Tuesday 10pm - Wednesday 6am
Wednesday 10pm - Thursday 6am
Thursday 10pm - Friday 6am

Benefits:

1. Bonus based on performance
2. Competitive salary
3. Dental insurance
4. Health insurance
5. Opportunity for advancement
6. Training & development
7. Potential For: Weekly Attendance & Performance Bonus, Bi-Weekly Team Bonus & Monthly Mystery Shop Bonuses
8. FREE Black Card membership after 30 days of employment
9. Eligible for 50% Company paid benefits after 90 days of employment
10. Medical, Dental, Vision
11. Paid Personal Time (after 6 months)

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state, and federal law.