Member Services Representative

Planet Fitness; Boston (MA); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player in wellness and fitness services is seeking a Member Services Representative to create a positive member experience. In this dynamic role, you'll provide exceptional customer service, assist with member inquiries, and maintain a welcoming environment. This position offers flexible shifts and opportunities for career advancement in a supportive, judgement-free atmosphere. Join a team that values passion for fitness and health, and contribute to a mission of improving lives through fulfilling careers. If you're enthusiastic and reliable, this role could be perfect for you!

Benefits

Free Black Card gym membership

Flexible shifts

Career advancement opportunities

Discounts on merchandise and services

Medical benefits

401k

Insurance benefits

Discounts on entertainment and attractions

Qualifications

• Customer service experience preferred for a positive member experience.
• Must be 18 years or older with basic computer skills.

Responsibilities

• Greet members and provide exceptional customer service.
• Handle front desk activities including member check-ins and tours.

Skills

Customer Service

Communication Skills

Problem-Solving

Basic Computer Skills

Punctuality

Reliability

Empathy

Positive Attitude

Education

High School Diploma or GED

Job description

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Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests.

Essential Duties And Responsibilities

• Greet members, prospective members, and guests, providing exceptional customer service.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Handle all front desk activities including:
  • Answer phones and assist callers with questions.
  • Check members into the system.
  • Assist with new member sign-up.
  • Take prospective members on tours.
  • Update member accounts as needed.
• Assist in maintaining the neatness and cleanliness of the club, including:
  • Cleaning and sanitizing equipment and amenities.
  • Ensuring restrooms are clean, stocked, and clutter-free.
  • Performing safety and cleanliness inspections.

Qualifications/Requirements

• Customer service experience preferred.
• Must be 18 years or older.
• Basic computer skills.
• Passion for fitness and health.
• Upbeat, positive attitude.
• Punctuality and reliability.
• Excellent customer service and communication skills.
• Ability to listen, empathize, and problem-solve.
• Diplomatic in interactions and professional language.
• High School diploma or GED preferred.

Physical Demands

• Standing and walking throughout shift.
• Talking in person and on the phone.
• Occasionally lifting up to 50 lbs.
• Encountering chemicals during shift.
• Moving and positioning self for tasks.

Why Join Planet Fitness?

Philosophy

We provide a diverse, Judgement Free Zone where anyone can feel comfortable and build a lasting, active lifestyle. Our environment is safe, energetic, and welcoming, focusing on general fitness rather than bodybuilders or power lifters.

Mission Statement

We aim to expand the Planet Fitness brand, improve lives through fulfilling careers, and deliver the Judgement Free experience. We believe in passionate work and fearless growth, with no limits to our potential.

Job Benefits Include

• Free Black Card gym membership.
• Flexible shifts (day, evening, overnight).
• Career advancement opportunities.
• Discounts on merchandise and services.
• Benefits such as medical, 401k, and insurance.
• Discounts on entertainment and attractions.

Note: Employees are employed by the franchisee, not PFHQ, and employment terms are governed by local laws.

Additional Details

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Other
• Industry: Wellness and Fitness Services