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Overnight Member Services Representative

Planet Fitness

Methuen (MA)

On-site

USD 30,000 - 40,000

Full time

5 days ago
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Job summary

An established industry player in the fitness sector is seeking a dedicated Overnight Member Services Representative. This role is pivotal in ensuring a welcoming environment for members and guests, delivering exceptional customer service, and managing front desk operations. If you have a passion for fitness and a knack for creating positive experiences, this opportunity is perfect for you. Join a team that values reliability and enthusiasm, and help foster a community focused on health and wellness. Your contributions will directly impact member satisfaction and club success.

Benefits

Opportunity for advancement
Paid time off

Qualifications

  • Customer service background preferred.
  • Must be 18 years of age or older.

Responsibilities

  • Greet members and provide exceptional customer service.
  • Handle front desk activities including member check-ins and tours.
  • Close shift and create bank deposits.

Skills

Customer Service
Basic Computer Proficiency
Problem Solving
Communication Skills
Empathy

Education

High School Diploma/GED

Job description

Benefits:
  • Opportunity for advancement
  • Paid time off
Job Summary The Overnight (Member Services Representative) will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. The Overnight will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. You will also be responsible for closing that day’s shift for that business day as well as creating an accurate bank deposit. Essential Duties and Responsibilities
  • Greet members, prospective members and guests, providing exceptional customer service.
  • Handle all front desk related activities including:
    • Answer phones in a friendly manner and assist callers with a variety of questions.
    • Check members into the system.
    • New member sign-up.
    • Take prospective members on tours.
  • Facilitate needed updates to member’s accounts.
  • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
  • Assist in maintaining the neatness and cleanliness of the club.
  • Close shift for that business day.
  • Create a bank deposit for next day.
Qualifications/Requirements
  • Customer service background preferred.
  • Basic computer proficiency.
  • A passion for fitness and health.
  • Upbeat and positive attitude!
  • Punctuality and reliability is a must.
  • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
  • Strong listener with the ability to empathize and problem solve.
  • Demonstrate diplomacy in all interactions while using appropriate behavior and language.
  • High School diploma/GED equivalent required.
  • Must be 18 years of age or older.
Physical Demands
  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Ability to work 3rd shift (overnights).
  • Must be able to occasionally lift up to 50 lbs.
  • Will occasionally encounter toxic chemicals during shift.
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