Member Services Representative

Planet Fitness; Boston (MA); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a dedicated Member Services Representative to enhance member experiences through outstanding customer service. This role involves greeting members, addressing inquiries, and ensuring a clean and welcoming environment. Ideal candidates will possess a passion for fitness, strong communication skills, and a positive attitude. Join a team that values inclusivity and personal growth, while enjoying benefits like a free gym membership and flexible shifts. This is a fantastic opportunity to build a rewarding career in the fitness industry.

Benefits

Free Black Card gym membership

Flexible shifts

Opportunities for career growth

Discounts on merchandise

Medical benefits

401k

Supplemental insurance

Qualifications

• Customer service background preferred.
• Must be 18 years of age or older.

Responsibilities

• Greet members and guests, providing exceptional customer service.
• Respond to member questions and concerns in a timely manner.
• Assist in maintaining the cleanliness of the club.

Skills

Customer Service

Communication Skills

Basic Computer Skills

Punctuality

Positive Attitude

Education

High School diploma/GED

Job description

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Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests.

Essential Duties and Responsibilities

• Greet members, prospective members, and guests, providing exceptional customer service.
• Respond to member questions and concerns in a timely and professional manner and escalate to Assistant Manager or Manager as needed.
• Handle all front desk activities including:
• Answer phones and assist callers with questions.
• Check members into the system.
• Sign up new members.
• Take prospective members on tours.
• Update member accounts as needed.
• Assist in maintaining the cleanliness of the club, including sanitizing equipment and amenities, cleaning restrooms, and addressing safety or cleanliness issues during walk-throughs.

Qualifications/Requirements

• Customer service background preferred.
• Must be 18 years of age or older.
• Basic computer skills.
• A passion for fitness and health.
• Positive attitude and punctuality.
• Excellent customer service and communication skills.
• High School diploma/GED preferred.

Physical Demands

• Standing and walking during shift.
• Talking in person or on the phone.
• Occasionally lifting up to 50 lbs.
• Encountering chemicals during shift.
• Moving and positioning self in various ways to perform tasks.

Why Join Planet Fitness?

Philosophy

We provide a Judgement Free Zone where everyone can feel comfortable and build a lasting, active lifestyle. Our environment is inclusive, non-intimidating, and focused on general fitness, not bodybuilding or powerlifting.

Mission Statement

We aim to expand the Planet Fitness brand, improve the lives of our team members, and deliver the Judgement Free experience to our members, fostering growth and passion in our work.

Job Benefits

• Free Black Card gym membership.
• Flexible shifts (day, evening, overnight).
• Opportunities for career growth.
• Discounts on merchandise, movie tickets, theme parks, and more.
• Benefits including medical, 401k, and supplemental insurance.

Note: Employees are employed by the franchisee, not PFHQ, which does not control employment terms.