Overnight Member Services Representative

Planet Fitness - The Core Group; Methuen (MA); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player in the fitness sector is seeking a dedicated Overnight Member Services Representative. This role is pivotal in ensuring a positive member experience through exceptional customer service. You'll be the friendly face that greets members and guests, handles inquiries, and assists with membership processes. With a focus on maintaining a welcoming environment, you'll also be responsible for closing shifts and managing bank deposits. If you have a passion for fitness, a positive attitude, and excellent communication skills, this opportunity is perfect for you!

Benefits

Opportunity for advancement

Paid time off

Qualifications

• Customer service background preferred with strong listening and problem-solving skills.
• Basic computer proficiency and a passion for fitness are essential.

Responsibilities

• Greet members and provide exceptional customer service.
• Handle front desk activities and assist with member sign-ups.
• Close shifts and create bank deposits for the next day.

Skills

Customer Service Skills

Basic Computer Proficiency

Problem Solving

Listening Skills

Punctuality

Positive Attitude

Education

High School diploma/GED

Job description

Benefits:

• Opportunity for advancement
• Paid time off

Job Summary

The Overnight (Member Services Representative) will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. The Overnight will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. You will also be responsible for closing that day’s shift for that business day as well as creating an accurate bank deposit.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.
• Close shift for that business day.
• Create a bank deposit for next day.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Ability to work 3rd shift (overnights).
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.