Overnight Member Services Representative

Planet Fitness; Oceanside (CA); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in fitness is seeking an Overnight Member Services Representative to enhance the member experience through exceptional customer service. This role involves greeting members, handling front desk activities, and ensuring a clean environment. Ideal candidates will have a passion for fitness, strong communication skills, and the ability to work overnight shifts. Join a dynamic team dedicated to improving lives through fitness, where your contributions will be valued and recognized. This position offers a fantastic opportunity to grow within a supportive and energetic environment.

Qualifications

• Customer service background preferred with strong listening and problem-solving skills.
• Basic computer proficiency and a passion for fitness are essential.

Responsibilities

• Greet members and provide exceptional customer service at the front desk.
• Handle member check-ins and facilitate tours for prospective members.
• Close shifts and create bank deposits for the next day.

Skills

Customer service skills

Basic computer proficiency

Strong listening skills

Problem-solving skills

Positive attitude

Punctuality and reliability

Education

High School diploma/GED

Job description

Job Summary
The Overnight Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests. You will also be responsible for closing that day’s shift for that business day as well as creating an accurate bank deposit.

Essential Duties and Responsibilities

• Greet members, prospective members, and guests, providing exceptional customer service.
• Handle all front desk-related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate needed updates to members’ accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.
• Close shift for that business day.
• Create a bank deposit for the next day.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem-solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Ability to work 3rd shift (overnights).
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.

Compensation: $16.50 per hour

JOIN THE CLUB.
Enhancing people’s lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated, and fun-loving go-getters. With more than 2,000 locations in all 50 states and beyond, there’s plenty of opportunity on our Planet and we are always looking for talented individuals to join our team!
TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU.