Member Services Representative

Planet Fitness; City of New Rochelle (NY); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a Member Services Representative to enhance the member experience through outstanding customer service. This role involves greeting members, answering inquiries, and maintaining a clean and welcoming environment. With flexible shifts and opportunities for career advancement, this position is perfect for those passionate about fitness and eager to contribute to a positive atmosphere. Join a team that values inclusivity and promotes a Judgement Free Zone, where you can thrive and grow in your career while helping others achieve their fitness goals.

Benefits

Free Black Card gym membership

Flexible shifts

Career advancement opportunities

Discounts on merchandise

Medical benefits

401k

Supplemental insurance

Qualifications

• Must be 18 years or older with a passion for fitness and health.
• Exceptional customer service and communication skills are essential.

Responsibilities

• Greet and assist members and guests with exceptional service.
• Handle front desk activities, including member check-ins and tours.

Skills

Customer service experience

Basic computer skills

Communication skills

Problem-solving

Punctuality and reliability

Education

High School diploma or GED

Job description

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Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests.

Essential Duties And Responsibilities

1. Greet members, prospective members, and guests, providing exceptional customer service.
2. Respond to member questions and concerns in a timely and professional manner and escalate to Assistant Manager or Manager as needed.
3. Handle all front desk activities including:

• Answer phones and assist callers with questions.
• Check members into the system.
• Sign up new members.
• Take prospective members on tours.
• Update member accounts as needed.

Assist in maintaining the cleanliness of the club:

• Clean and sanitize all exercise equipment and spa amenities.
• Ensure restrooms are clean, stocked, and clutter-free.
• Perform regular walk-throughs to address safety and cleanliness issues.

Qualifications/Requirements

• Customer service experience preferred.
• Must be 18 years or older.
• Basic computer skills.
• Passion for fitness and health.
• Upbeat, positive attitude.
• Punctuality and reliability.
• Excellent customer service and communication skills.
• Ability to listen, empathize, and problem-solve.
• Diplomacy in interactions.
• High School diploma or GED preferred.

Physical Demands

• Stand and walk continually during shift.
• Talk in person or on the phone throughout shift.
• Occasionally lift up to 50 lbs.
• Work with chemicals.
• Move into various positions to perform tasks.

Why Join Planet Fitness?

Philosophy

We provide a welcoming, diverse environment where anyone can feel comfortable. Our Judgement Free Zone promotes a lasting, active lifestyle for everyone.

Mission Statement

We aim to expand the Planet Fitness brand, foster growth for our team, and deliver the Judgement Free experience. We believe in passionate work and fearless approach with limitless potential.

Job Benefits Include

• Free Black Card gym membership.
• Flexible shifts: day, evening, or overnight.
• Career advancement opportunities.
• Discounts on merchandise, movie tickets, theme parks, hotels, and attractions.
• Benefits such as medical, 401k, and supplemental insurance.

Note: Employees are employed by the franchisee, not PFHQ, which does not control employment terms.