Member Services Representative (Overnight)

Planet Fitness; Oregon; On-site; USD 30,000 - 40,000; Full time

Job summary

Join a leading fitness center as a Member Services Representative, where you'll ensure an exceptional experience for members and guests. Your role includes greeting members, answering inquiries, and maintaining a clean front desk area. If you have a passion for customer service and enjoy working in a dynamic environment, this is the perfect opportunity for you.

Qualifications

• Customer service experience preferred.
• High school diploma or GED required.

Responsibilities

• Greet members and guests, providing exceptional customer service.
• Answer phones and assist callers with questions.
• Check members in and provide tours to prospective members.

Skills

Customer Service

Basic computer proficiency

Punctuality

Reliability

Exceptional customer service skills

Education

High school diploma/GED

Job description

Job Title: Member Services Representative

Planet Fitness prides itself on creating a unique environment where anyone – and we mean anyone – can be comfortable. A diverse, Judgement Free Zone where a lasting, active lifestyle can be built. This product is a tool, a means to an end; not a brand name or a mold-maker, but a tool that can be used by anyone. As we evolve and educate ourselves, we will seek to perfect this safe, energetic environment, where everyone feels accepted and respected.

We are searching for a Member Services Representative to join our team! As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members, and guests, ensuring an exceptional “Judgement Free” member experience!

Skills Required

• Customer Service experience preferred
• High school diploma/GED
• Basic computer proficiency with an eye for accuracy
• Punctuality and reliability
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding expectations

Essential Duties and Responsibilities

• Greet members and guests, always providing exceptional customer service
• Answer phones courteously and assist callers with questions
• Check members in or provide tours to prospective members
• Log amenities
• Communicate updates and events to members and guests
• Respond to member questions and concerns promptly and professionally
• Conduct beverage or merchandise purchases using the point of sale system
• Assist with new membership cards, address changes, and billing questions via POS system
• Maintain a clean and orderly front desk area and lobby
• Perform regular facility cleaning and upkeep, including mopping spills, trash removal, cleaning windows and mirrors, and re-racking weights
• Clean exercise equipment and tanning beds regularly
• Clean and stock restrooms and wet areas

Physical Demands

• Stand and walk continuously during shifts
• Talk in person or on the phone throughout the shift
• Lift up to 75 lbs as needed
• Occasionally encounter toxic chemicals during shifts

This company is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

About Flynn Fitness Group LLC

Planet Fitness is known for its low prices, Lunk Alarm, and our Judgement Free Zone philosophy, which allows members to relax, get in shape, and have fun without judgment. Our franchise of fitness centers, operated by Flynn Fitness Group in Massachusetts and Georgia, is committed to our core values: Accountability, Family, Communication, Consistency, Passion, and Having Fun.

Flynn Fitness mission statement: Our family thrives on providing a passionate, fun environment with open communication between members and staff, creating maximum accountability.