Member Services Representative

Planet Fitness; City of Yonkers (NY); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player in fitness is seeking a Member Services Representative to enhance the member experience through exceptional customer service. This role involves greeting members and guests, managing front desk activities, and maintaining a clean and welcoming environment. The ideal candidate will possess strong interpersonal skills, a passion for health and fitness, and a positive attitude. With flexible shifts and opportunities for career growth, this position is perfect for those looking to make a difference in a dynamic, supportive atmosphere.

Benefits

Free Black Card Gym Membership

Flexible Shifts

Career Growth Opportunities

Discounts on Merchandise

Medical Benefits

401k

Supplemental Insurance

Qualifications

• Customer service background preferred, with strong interpersonal skills.
• Basic computer skills and a passion for fitness are essential.

Responsibilities

• Greet members and guests, providing exceptional customer service.
• Handle front desk activities including member check-ins and tours.

Skills

Customer Service

Basic Computer Proficiency

Problem-Solving

Listening Skills

Reliability

Positive Attitude

Education

High School Diploma or GED

Job description

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Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests.

Essential Duties And Responsibilities

1. Greet members, prospective members, and guests, providing exceptional customer service.
2. Respond to member questions and concerns in a timely and professional manner and escalate to Assistant Manager or Manager as needed.
3. Handle all front desk activities including:
   1. Answer phones in a friendly manner and assist callers with questions.
   2. Check members into the system.
   3. New member sign-up.
   4. Take prospective members on tours.
   5. Facilitate updates to members' accounts.
4. Assist in maintaining the neatness and cleanliness of the club, including:
   1. Cleaning and sanitizing all exercise equipment and amenities.
   2. Ensuring restrooms are clean, stocked, and clutter-free.
   3. Performing routine walk-throughs to address safety and cleanliness issues.

Qualifications/Requirements

• Customer service background preferred.
• Must be 18 years of age or older.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability.
• Exceptional customer service skills, with the ability to interact positively and professionally with members and co-workers.
• Strong listening skills, empathy, and problem-solving abilities.
• Diplomacy in all interactions, using appropriate behavior and language.
• High School diploma/GED preferred.

Physical Demands

• Standing and walking continually during shifts.
• Talking in person or on the phone continually during shifts.
• Occasionally lifting up to 50 lbs.
• Encountering toxic chemicals during shifts.
• Moving into different positions as needed to perform tasks.

Why Join Planet Fitness?

Philosophy

We provide a diverse, Judgement Free Zone where anyone can feel comfortable and build a lasting, active lifestyle. Our environment is safe, energetic, and welcoming, focusing on general fitness rather than bodybuilding or powerlifting.

Mission Statement

As part of PF Supreme, we aim to expand the Planet Fitness brand, improve the lives of our team, and deliver the Judgement Free experience. We believe in passionate work and fearless approaches to unlock potential.

Job Benefits Include

• Free Black Card gym membership.
• Flexible shifts (day, evening, overnight).
• Career growth opportunities.
• Discounts on merchandise, movie tickets, theme parks, hotels, and more.
• Benefits such as medical, 401k, and supplemental insurance.

Employees are employed by the franchisee, not PFHQ, which does not control employment terms for franchise employees.