Overnight Member Services Representative

Planet Fitness - United FP Management, LLC; Houston (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading fitness center operator in Houston is seeking an Overnight Member Services Representative. The role involves providing excellent customer service, handling front desk activities, and ensuring accurate cash handling at the end of shifts. Ideal candidates will have a customer service background, strong communication skills, and a passion for fitness. This full-time role requires working overnight shifts, and applicants must be at least 18 years old.

Qualifications

• Customer service experience preferred.
• Must be 18 years of age or older.
• Punctuality and reliability is essential.

Responsibilities

• Greet members and provide exceptional customer service.
• Handle all front desk activities including answering phones.
• Close shift by balancing cash drawer and generating reports.

Skills

Customer service background

Basic computer proficiency

Passion for fitness and health

Upbeat and positive attitude

Exceptional customer service skills

Strong listening skills

Job description

Overnight Member Services Representative

Full Time • Houston (Langham Creek)

Job Summary

The Overnight Closer (Member Services Representative) will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. You will also be responsible for closing that day’s shift for that business day as well as creating an accurate bank deposit.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign‑up.
  • Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.
• Close shift for that business day by balancing out the cash drawer, generating daily reports, and double‑checking each day’s entries.
• Create a bank deposit for the next day.

Qualifications / Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co‑workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Ability to work 3rd shift (overnights).
• Must be able to occasionally lift up to 50 lbs.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.