Overnight Member Services Representative

Fitness Ventures, LLC (Crunch Fitness); Augusta (GA); On-site; USD 25,000 - 35,000; Part time

Job summary

An established industry player in the fitness sector is seeking an Overnight Member Services Representative to be the welcoming face of their facilities. This role is pivotal in creating a friendly and supportive environment for members, ensuring all guest inquiries are addressed with professionalism. Responsibilities include greeting members, managing check-ins, and facilitating various member services. Ideal candidates will have strong customer service skills and a passion for helping others. Join a dynamic team that values inclusivity and community, and make a difference in the lives of fitness enthusiasts in Augusta.

Qualifications

• Must have a valid Child/Infant CPR Certification.
• Experience working with children is preferred.

Responsibilities

• Greet members and guests, ensuring a welcoming atmosphere.
• Handle member requests and facilitate services like tanning and hydro-massage.
• Maintain cleanliness and organization in the work area.

Skills

Customer Service

Communication Skills

Sales Skills

Organizational Skills

Education

High School Diploma or GED

Tools

Club Management Software

Job description

Overnight Member Services Representative

Description

The Overnight Member Services Representative (OMSR) is the first and last interaction our members have at our facilities, so they are the face of our operation! The OMSR handles all preliminary guest questions and concerns and works to maintain a fun and supportive atmosphere for our members.

Position Requirements

Expectations

• Greet all members & guests with a smile and wish them well as they exit the club
• Check in all members and guests in accordance with company procedures
• Facilitate any messages on club software at member check-in
• Answer phones in a courteous, helpful, professional manner
• Communicate special events to members and guests
• Maintain an atmosphere that makes members feel welcome
• Facilitate all member requests or forward to a manager
• Always maintain a professional disposition
• Sell retail products
• Schedule member services: tanning, hydro-massage, etc.
• Facilitate payment of member services in accordance with company procedures
• Know club facility, services, and schedules
• Maintain a clean and organized work area
• Assist in all projects as delegated by club management
• Follow all policies and procedures in the Team Member Handbook

Requirements

• Obtain or maintain a valid Child/Infant CPR Certification
• Experience working with children
• Certifications, as local/state laws require

Physical Requirements

• Lift 10 lbs. on occasion
• Stand, bend and squat with frequency
• Climb and hang decorations when needed

Employment Eligibility

• All applicants must possess a high school diploma or equivalent (e.g., GED).
• To be eligible for employment at Fitness Ventures LLC, applicants must be at least 18 years of age.
• All applicants must be eligible to work in the United States pursuant to both state and federal requirements.

Fitness Ventures LLC is committed to creating an inclusive and diverse workplace and is an Equal Opportunity employer. All qualified individuals will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, genetic disorder, disability, protected veteran status or any other characteristic protected by state, federal, or local law.

Full-Time/Part-Time: Part-Time

Location: Augusta

About the Organization: Fitness Ventures LLC is a development company, owning CRUNCH Fitness franchise locations and territories throughout the United States that are hugely successful and provide the communities they serve with all of the amenities of a much more expensive club and a warm friendly environment that is hard to find in the majority of fitness clubs in North America.

This position is currently accepting applications.