Member Services Representative - Overnight Closer

Planet Fitness; Michigan; On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in the fitness sector is seeking a Member Services Representative to enhance the member experience. This role focuses on delivering exceptional customer service, managing front desk operations, and ensuring a clean and welcoming environment. The ideal candidate will possess strong communication skills, a positive attitude, and a commitment to member satisfaction. Join a dynamic team that values integrity and excellence while contributing to a culture of fun and positivity. If you are passionate about fitness and helping others, this opportunity is perfect for you!

Benefits

401K Program with Company Match

Perfect Attendance Incentive

Generous Paid Time Off

Health, Vision, and Dental Benefits

Free Black Card Gym Membership

Flexible Pay Options

Potential for Raise After 90 Days

Qualifications

• Must be 18 years or older with a customer service background preferred.
• Exceptional customer service skills and strong listening abilities required.
• Current CPR Certification required; paid for by employer.

Responsibilities

• Greet members and guests, providing exceptional customer service.
• Handle front desk activities including member check-ins and sign-ups.
• Assist in maintaining cleanliness of the club and equipment.

Skills

Customer Service

Basic Computer Proficiency

CPR Certification

Problem Solving

Communication Skills

Education

High School Diploma or Equivalent

Tools

DataTrak

Job description

Job Title - Member Services Representative - Overnight Closer

Job Summary

JP Management Services, LLC is a multi-location Planet Fitness franchisee with nine locations in west Michigan. The culture of JP Management Services, LLC, integrates our core values of Positive Team Environment, Integrity, Excellence, Passion, and Having Fun. We seek to hire, retain, review, recognize, and promote based on our core values and look for employees who share our core values.

Reporting to the Club Manager, the Member Services Representative - Overnight Closer will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. The member service representative is the first point of contact for all membership-related questions, requests, and concerns. The member service representative's responsibilities include answering and directing phone calls, assisting with membership related issues, resolving complaints, processing transactions, cleaning including deep cleaning. This position is an hourly, non-exempt position and all duties will be performed in person.

Responsibilities and Duties

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
  • Facilitate needed updates to member’s accounts.
  • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club, including deep cleaning of locker rooms, equipment, gym floors, and black card amenities.
• Protects member confidentiality according to the Health Insurance Portability and Accountability Act (HIPAA) and related state and federal laws.

Essential Physical Requirements

• Requires long periods of continual standing and moving during the entire shift.
• Must be able to regularly lift or move at least 25 pounds and occasionally move or lift up to 75 pounds.
• Must be able to wear backpack vacuum weighing up to 15 pounds.
• Continual talking in person or on the phone during shift.
• On a daily basis, must be able to utilize various cleaning implements involved in vacuuming, mopping, picking up large items, and similar projects, which includes handling toxic cleaning chemicals using acceptable safe practices.
• Ability to work overnight (third) shift.
• Will have an assigned home club for most shifts. May occasionally be asked to work shifts at neighboring franchise locations up to approximately 40 miles from home club. Will be compensated at federal mileage reimbursement rate.
• Ability to commute in all weather conditions.

Qualifications and Skills

• Must be 18 years of age or older.
• Customer service background preferred.
• Basic computer software proficiency required. Familiarity with DataTrak or similar software preferred.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• Current CPR Certification required; paid for by employer.

Salary and Benefits

• Competitive wage of $13-$13.5/hour plus $2 shift premium between the hours of 10pm-7am
• Benefits we provide to eligible employees:
  • 401K program with excellent company match
  • Perfect attendance incentive equal to total hours worked each paycheck
  • Generous paid time off, PMLA, and short-term disability
  • Health, vision and dental benefits
  • Flexible pay options (On-demand pay and mobile Earned Wage Access)
  • Free Black Card gym membership
  • After 90 days, you will be eligible for a $1/hour raise

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, disability status, age, genetic information, protected veteran status, height, weight, marital status, or any other characteristic p rotected by law.

JP Management LLC is committed to the full inclusion of all qualified individuals. As part of this commitment, JP Management LLC will ensure that persons with disabilities are provided reasonable accommodations. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources at [e-mail].

JOIN THE CLUB.

Enhancing people’s lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We’re continuously seeking top talent to join us in cultivating the Judgement Free Zone and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there’s plenty of opportunity on our Planet and we are always looking for talented individuals to join our team!

Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That’s where you come in. If you’re looking for a place where you can make a difference in a customer’s life, you’ve found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you’re making a difference on our Planet.